瑪麗安德爾灣麗思卡爾頓飯店(The Ritz-Carlton, Marina del Rey)

Müthiş kaliteli bir otel. Ailece kaldık çok memnun kaldık.

Unfortunately I was never able to experience this hotel as I received a fraudulent confirmation from Trip.com. My reservation which was paid in full in advance was not available when I arrived. I had a confirmation confirming my reservation for 5/6 to 5/8. The hotel stated that trip.com had booked my reservation for 5/7 to 5/9 and that while I had a confirmation for 5/6 to 5/8 that is not what was booked by trip.com. The hotel did not have any rooms available and we had to book a room elsewhere. The rest of my family was staying at this hotel and we were sharing a car. This was a very upsetting and frustrating situation. This is an unacceptable way to do business. I have called and asked for a refund and was told that Trip.com needs to figure out if this was a technical issue on their end or how this happened before giving me a refund. It doesn't matter how Trip.com incorrectly booked my reservation, they sent me a confirmation with the dates requested while booking the reservation for different dates. I need a REFUND asap! To make matters worse, your request for a review has the dates of 5/5 to 5/7. What the heck is going on with Trip.com. How can one reservation through Trip.com reference so many different dates? I will be sure to follow-up with multiple reviews letting people know that Trip.com is not a reliable service.

Attended a conference here. Great for meetings

This hotel was perfect for the start of our US holiday. Really welcoming, great location, brilliant staff and great views. The breakfasts here were off the scale and really enjoyed it. Nothing was too much trouble and the staff really great. We took advantage of walking all the way to Santa Monica which we totally recommend but then we took an u er back to the hotel. The marina area I could just sit wand watch the world go by all day here, it’s very relaxing. Would definitely stay here again without doubt.