大阪4大奢華飯店

這是2019年之後又一次入住康萊德，客房一如既往的好，安靜，但是食物比起之前差挺多。下次還會去住，希望水平一直在線。

I’ve been a loyal Bonvoy Gold level member for ~15 years. We usually stay at either the Ritz Carlton, St. Regis or the Edition hotels. We’ve stayed at several St. Regis hotels in the past including the St. Regis San Francisco, Houston, New York, Mumbai, Bangkok and Mexico City. I feel that I’m fairly well qualified to provide this feedback. In short, we were extremely disappointed with our stay at the St. Regis Osaka. Out of the 6 hotels we stayed at during our time in Japan, the St. Regis Osaka was the most expensive and was our only disappointing experience. The hard product was largely okay (more on that below), but the service ranged from unfriendly and unhelpful to downright discriminatory. As I’ve had more time to process our experience, I don’t think this hotel is up to the status of the St. Regis brand. The Good- 1. Good Location – Hotel is fairly well situated in a business district and was pretty close to major attractions and Osaka Castle. There is a shopping alley that connects to America Mura by 20 minute walk. Additionally Donborri was not far away by foot. 2. Room Décor and Views are Good – the rooms are well appointed with electronic controls for lighting, curtains, a/c built into the side tables. The bathrooms are really nicely done with contrasting dark and light marble. 3. Butler Service was Very Good – The butlers were very service oriented and helpful. We did avail of the daily pressing offered and the morning coffee / tea. Garments were delivered quickly and tea/coffee always arrived quickly. This was probably the highlight and something (maybe the only thing) on a service level that the St. Regis does well. The Bad- 1. No Pool, Sauna or Onsen - Despite the supposed “5 star”branding, there is not pool, sauna, hot tub or onsen facilities. This is highly unusual in Japan and of all the places were we stayed (including several less prestigious brands), they all had some facility. I would also note the gym is very undersized for this hotel with a handful of treadmills and precors. No real free weights, yoga area, etc. 2. Two elevators for 160 rooms - be prepared to wait. Forgetting something in your room means 10 minutes to go back and get it. 3. Only two check-in desks – There are only two check-in desks at the hotel. We booked through AMEX and were hoping to get our rooms at noon, but they were not available. We waited about 15 – 20 minutes to check in because there was a line. I don’t think I’ve ever seen a line to check-in at any St. Regis hotel. We weren’t provided any welcome drink while waiting either. Also, despite acknowledging the booking through Amex, no upgrade was provided. We didn’t get keys to our rooms until about 3:30 (which is after the regular 3pm check-in time). They apologized for the wait and noted that they were busy and fully booked. I really don’t understand this excuse – when the hotel is in great demand the higher pricing reflects that demand and this excuse implies that we should expect a lower

Although I was not staying at the W, the MIXup cafe is a fun spot in the middle of Osaka to have a tea or coffee and their amazing dessert(s). I was looking to try their seasonal dessert, the strawberry mille feuille, although it was already sold out when I arrived. This gives me another reason to return soon! The staff was so friendly and helpful. Upon arrival, I was swiftly shown to my table that I reserved ahead of time (thanks, Marriott Bonvoy), and was walked through the menu and how their orders work. Many teas to choose from, and the cake I chose was plated so beautifully. The chantilly cream with the berries - out of this world! The entire experience was smooth, and I was delighted with the level of service provided. In a way, this is ”normal” and expected for Japan, but I want to highlight that I really enjoyed this visit and look forward to going back.

Context & Disclaimer: I'm a very objective travel reviewer as someone who has a fair share of business and leisure stays. I leave reviews to help hotels improve their standards and also to help my fellow travellers make the best travel decisions for themselves. I've stayed at luxury to mid-range properties around the world including recent stays at the Prince Gallery Tokyo, Ritz-Carlton Tokyo, Ritz-Carlton Toronto, JW Marriott Hong Kong. This review also follows a recent stay at the Prince Gallery Tokyo where the standards were exceptionally high. I haven't reviewed them yet but will do so shortly. Japan is known for its warm hospitality and careful attention to detail. At high-end hotels, they go over the top particularly to make your experience a unique one, so when you're paying $700+/night for the Ritz you expect high standards. Especially when every luxury hotelier in Tokyo has said the RC Osaka was just recently awarded its 5* My guest journey starts off rocky and torpedoes downhill. Check-In 1 - it's been raining in Osaka all day and we walked into the hotel from the outside. No one to greet us or take our luggage. Not a single person to be found. 2 - I'm soaking wet and struggling to find the check-in lobby. I must've seen 3 staff members look at me and not offer help or ask if I need any assistance. 3 - I finally find the check-in lobby where it's a giant zoo and RC staff directing traffic like its 5pm at Shibuya crossing. An absolute loud mess. I'm still soaking wet with my glasses and both pieces of luggage, and a staff member asks me if I'm checking in or checking out. What??? 0 attention to detail right there. Anyway, she directs me to wait in line. 4 - At the RC Tokyo & Prince Gallery Tokyo and any luxury hotel that operates like one (e.g., Four Seasons), takes your luggage and ask for your name. By the time you make it to check-in, they greet you by name and help you get settled in. If you book a room on the club floor, they ask if you'd like to check-in there privately. Yes I booked a Club Room, and so I waited about 10 minutes dripping wet before asking someone if I could please check-in via the Club Lounge. 5 - We're making our way to the Club Lounge, with the attendant dragging our luggage along the way which makes lots of noise. 6 - Finally check-in with no problems. The Room 7 - I understand that this is a Victorian-style property and some of the room and structure might be dated. But I can't believe that the bathtub is something from a Residence Inn or Courtyard Marriott. The shower is equally not up to par with the RC brand. 8 - Toiletries. I'm not sure if this is RC making a push for sustainability, but soap, shampoo, and conditioner are given to guests in large bottle format, again like at a Residence Inn or Courtyard Marriott, instead of small individual bottles. Not a big deal, but just not up to par with other luxury hotels or RC standards across Japan. What if someone spit in there? Back to the lounge