This is a lovely hotel right on the main square with a beautiful view of the church. The staff were friendly and helpful. They helped us find a private taxi to Samaipata and quickly responded if we needed anything. I was tired and forgot my phone in the breakfast restaurant and when I realized it and returned the staff member immediately knew why I was there and retrieved it and returned my phone. Very honest and safe and comfortable hotel. The breakfast was also wonderful and they made individual omelets too! The only suggestion I have is the beautiful restaurant outside facing the Plaza and church was understaffed. The staff was friendly but it took a long time to get waited on and served...having worked in restaurants myself it was clear this was not due to the staff but a problem with a lack of staff or people helping staff. The outdoor restaurant is so beautiful it would be nice to address this lack of staffing issue.
Wow! Great rooms. This was the first time I had a room with floor to ceiling glass windows. The corner room that we got ran the glass around one side of the room and down the other side. The effect was spectacular, dramatic, and at night, romantic. Although Santa Cruz is not exactly New York City, the effect at night was still pretty impressive. We were in room 1510. Everything about the rooms was first class including the sliding doors in the bathroom, the big screen tv, and two queen beds with great mattresses and pillows. We booked this hotel because we just needed a one night layover between our trip to La Paz and our flight back to California. We wanted to be near the airport and this property was about as close as we could find. The hotel is still about 20-30 minutes from the airport but the drive was fairly simple. The taxi to the hotel was just a bit more than the Uber back to the airport. Although we were there for just a few hours, we did find that there are quite a few shopping centers within walking distance close by including the huge Ventura Mall (about 10 minutes away).