Torel 1884 may be a nice place BUT what I find unacceptable for this kind of hotel is that they first confirm the booking (directly with Torel 1884) of 2 suites and the day after they USE Covid as an excuse to say there is no place anymore....BUT they propose us an upgrade in Torel Avantgarde with pool, Douro-look, free parking...it LOOKS attractive...BUT a month ago they did the same "covid"-proposition to a French lady (see her comment) and she was absolutely NOT pleased with her stay! A mediocre hotel even with an upgrade is still mediocre! EVEN WORSE , 2 days after we tried to do the same booking direct at 1884 as before for the same 2 suites at same dates and it was perfectly possible! No Covid in two days...do the have vaccine YET? SO they permit overbooking over and over again and then send you to a not so nice hotel with an upgrade...but with NO SATISFACTION at the end. UNACCEPTABLE and DISHONEST....and I have travelled a lot, see all my comments. Very pity. Now we made reservations at Le Monumental Palace, Maison Albar Hotels and then we go to SIX Senses Douro Valley. Torel 1884 has LOST a good client permitting overbooking and being dishonest.