I am writing to complain the service of this hotel.
I arrived in Hamburg airport at 11 PM 7th April, and I made mistake by taking taxi to the IBIS budget Hamburg city (IBHC) while the hotel my assistant had actually booked was IBIS Hamburg airport (IHA). I didn’t realize I made a mistake until the moment I stood in frond of the reception of IBHC. Because I was very late, almost 1AM in the morning of 8th, so I asked the reception guy to help me communicate with IHA, asking for cancelling the IHA reservation and booking IBHC instead, for the sake of 9 hours exhausting travel. He was very nice to do so. Unfortunately, the reception of IHA ruthlessly refused to cancel my reservation, and I had to take taxi back to airport where the IHA is located.
What I really didn’t understand was, why 2 IBIS hotels under the same management in the same city could not simply transfer my reservation and I don’t mind to pay the price difference or extra, as I explicitly told the IBHC reception. In fact, I had paid more to IHA than in IBHC that night if I was allowed to be transferred. IBIS was not taken advantage by me.
If we think about that German, as a catholic people, refused a exhausted guy who had travelled for 9 hours and was willing to pay any difference, simply because he booked the hotel, I would say I am really disappointed. Such thing would never happen in Shanghai, where people typically don’t have religion.