There were a couple of hiccups when we arrived like driving around the block 3 times to find a car park for valet parking and then them not having our room which was booked in November. However, all the staff went above and beyond to make our stay comfortable and make us feel welcome. Our Club Room with Harbour views was beautiful, large and come. The bathroom was lovely, however, as there is no shower door water went everywhere and the bathmat was soaked after the first shower. The club and staff there were fantastic with views of Mt Wellington it had a very relaxing atmosphere. There was one staff member who shone brighter than the others and that was Eric he also left us a lovely personally written welcome card.