白玉蘭飯店及會議中心(Magnolia Hotel & Conference Center)

This is my second time stay in this hotel and it is totally fantastic. The hotel is very clean and the staff is very friendly i enjoyed my stay here. This is the best hotel in ethopia.

The customer service was very poor. There was black mold growing above my shower. Overall this hotel presents a nice front but when you get beyond the facade of nicety you find a slum lord mentality. It is true that when you make a customer happy they probably won't say anything but when you treat them poorly they will tell the world... Well that is true here. I had a legitimate complaint and was told there was no managers on duty that could address it. Out of trying to solve my issue the front desk apparently called the "owners son" who was to be consulted in case of no managers being available. He offered to give me "free services" next time I came to the hotel knowing full well I was about to fly out and would not be back. I had asked for at least a partial refund or some kind of compensation which he refused.

From the free airport shuttle to the front desk and maid service, I had an excellent stay here. Although it is off the main road there is plenty of light at night. Conveniently located near restaurants and many amenities, this was one of the best places I have been.

Room: Smelly bathroom, recalking of tub needed, tub drains very slowly, saw a cockroach crawling through in the room Spa: I admit that I went in 30 mins before the closing time. But both the steam and sauna were not on and took more than 20 mins to warm up. Sauna actually didn’t get very warm. I needed to freshen up for a handful of hours before a red eye flight and chose this hotel for the access to the steam room and sauna. So I was very disappointed.

Pontos positivos: próximo ao aeroporto; staff que fala inglês bem e é muito atencioso e prestativo, pronto a fazer tudo para ajudar no que for preciso. Pontos negativos: buffet do restaurante (exceção: alguns pratos típicos são bem preparados); instalações antigas precisam de reparos; aquecimento da água nos banheiros; canais disponíveis na TV; piscina indisponível para adultos em determinados momentos do dia.

Not like the pictures at all. Runned down dirty and disappointing sums up this place. The room was filthy, missing the remote control to the tv, the fancy big shower jacuzzi was broken and smelled like mold. The lighting was horrible in the bathroom the walls were thin and the elevator was broken so be prepared to walk up a lot of stairs. The gym was nice but crowed and the spa was disappointing. I had a massage and it wasn’t good the room was bright zero music and very loud as I could hear other rooms and the gym while getting a massage. Dinner was good and the food was tasty and as it should have been prepared. Breakfast on the other hand was bad. The dood was cold or not served at the proper temperature the dining room was dirty with dirty table linens upon my arrival. Check out was fast and seamless. There are many other better options in Addis.

Absolutely horrible. From start to end. Waited a very long time in shuttle at airport after long flight for driver to appear. Room very dirty. Previous occupants hair all ovrr place. Toilet broken. Shower and sink blocked. And rooms could not lock. Never again!

The Hotel was really good. But the staff was amazing, helpful and so courteous. Even if we had some difficulties due to maintenance issues, the staff was downright helpful and did everything in their power to keep us comfortable. The food was also so delicious and they have a wonderful chef.

Recommendable I stayed 4 days in this hotel "Good value, breakfast was nice and room was comfortable and neat , very nice location . Staffs are as friendly and help full Generally I had wonderful Experience