Wow, I am blown away by the exceptional customer service Guzara Hotel provided during my stay there. If I could give them more than 5 stars, I undoubtedly would. They helped me with so many things even BEFORE I arrived there. MONTHS before. I had millions of questions that they answered with so much professionalism, knowledge and care. They took care of setting me up with my travels to Djibouti and were very flexible when my schedule changed around. I scheduled a city tour with the owner himself. He was a very safe driver and very knowledgeable, and you can just see how much he actually cares, not just about being in the tourism business to make money, but also to provide a great experience for travelers. He was very accommodating to the things I wanted to see and the things I liked. And, he made it ALL happen, and then some. Traveling as a solo female, they were very worried about who I met and went out with and even went out of their way to get their contact information and make copies of their ID before I left. They were so protective, it was very endearing! Another time, I came back from a very muddy hike, and my boots were covered in thick mud. They took my boots and cleaned it to where it looked brand new! It was something definitely didn't need to do, but again, top-notch service. If you are ever looking for lodging or tours, PLEASE start with Guzara Hotel. I have never been treated with such amazing hospitality and care.
翻譯