Absolutely filthy, dated and run down. Unprofessional unhelpful staff. By far the worst hotel we stayed at in India. The pictures must be from 20 years ago. The shower had mould, tiles coming off, peeling paint. The delex suite was tiny. The mini bar was not stocked with basics. Soft drinks? We paid 2000rs for an extra bed in the room. Money was taken but we were told they don't have extra beds and could only offer a thin dirty mattress on the dirty floor. We asked if they could find a bed, the Receptionist was super rude, kept talking to everyone but us when checking us in, and refused to even try to find a bed. If we knew the bed situation we would have not booked this room or hotel. When we asked her about airport transfer for the morning she said book an Uber (we assumed this was normal and they did not offer an airport transfer). They did she couldn't be bothered to do it. When we returned to the hotel from sightseeing another member of staff asked if we had wanted a transfer. He arranged it for us for 1000rs, we had 6 suitcases so agreed as he said the vehicle was large enough to fit them in. We booked for 5am. When we got downstairs at 5am, firstly no one to help with luggage ok we ***aged to get it down. The *** at Reception told us that the driver would be back in around half hour he has popped out. Like what do you mean we booked at this time and have a flight to catch, the pilot isn't going to wait for us Then he said the bags won't fit in the vehicle (it was the same model of vehicle we had arrived to the hotel in). The *** who had booked the transfer was shown all luggage, and told the number of people. We explained nothing had changed since we booked the transfer so how could the bags suddenly not fit and could the driver disappear at the booked time. He was really unhelpful and unprofessional he said he didn't know what conversation was had and he could not do anything about it and we had to wait. The driver did not turn up. We were going to miss our flight if we waited any longer. After running through the airport with 2 small kids we ***aged to make it to our flight after Uber. I would never make the mistake of staying here again. Amateur dirty hell hole.
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