奧爾巴尼機場萬楓套房飯店(Fairfield Inn & Suites Albany Airport)

Check in was easy and the room was nice and clean. The shuttle to the airport didn’t start till 7 am so that wasn’t ideal for my 6:30 am flight. And the light on the smoke alarm (or some kind of alarm?) was blinking all night, so I didn’t get much sleep. Otherwise I thought it was a nice hotel.

I like the cleanliness first and foremost. Staff was friendly and helpful. The service was very good. Breakfast was excellent especially since I was there for training I had to be up early and appreciated having a hot breakfast ready.

Never Again ! This was our 3rd stay at this hotel. This time, we had a problem with our booking made for 4 adults through *******, as the room booked said it was for 4 people but in reality, it was only for 3. So, we went back to reception to advise them of the problem and asking if it was possible to have a room for 4. We showed our reservation, which clearly stated it was 4 adults on it and the receptionist response was really rude. (We didn't catch her name, but she had very thick false eyelashes). She laughed at us and told us that it was not her problem and got up to leave the front desk. So, we insisted and asked her again for another room. She started laughing at us again, began insulting us with rage and arms in the air and threatened to cancel our reservation. She also accused us of shouting, which was not true, we were just unhappy with her very bad attitude. Besides, another employee who was there the whole time, came to our defense and tried to calm her down. The receptionist was rude, had a bad attitude and was very unprofessional. This kind of person should never work with customers. Unfortunately, we also spoke today with the management of the hotel (Claudia) about the matter, but the discussion turned out to be disappointing, because they only blame ******* and do not apologize for the rudeness of their employee towards the customers. For these reasons and other noise issues during the night, we will never return to this hotel again.

Staff was friendly and room was clean & comfortable. The kids loved the pool; I was impressed with the large-screen TV. The complimentary breakfast had some unusual items (apple-filled pancakes, croissant breakfast sandwiches, cheese omelets). Good value for the cost and excellent customer service. This will be my Albany "go-to" motel.

Pretty basic, nothing that stands out. For example: breakfast is very basic, bathroom amenities are basic. But overall clean, quiet and in a good location.

The staff at check in were very welcoming and friendly. Check in was fast and efficient. My room was quite large and very comfortable and clean. i

Everything was fine. It was a very comfortable room. The facility was nice. The room was very clean about the only thing I would’ve liked is extra pillows but I slept well so maybe I didn’t really need them.