We were so excited to start our trip at Albufiera, the initial receptionist was nice and accommodating, he even let us check in early. Once we got to the room, we knew we were going to be using the sofa bed so we opened it to check it out. When we finally figured out how to get it open; we were greeted with a cockroach running around the entire bed. We finally were able to kill it and tried calling the reception desk and no one answered. So we walked down to the reception center, this place is huge with hardly any signs to show you where to go. And when we finally got there to complain at the reception desk, the younger female receptionist was so rude and stand offish. She asked if anyone was currently in the room and we told her no. We asked if we could get a ride back to pick up our things and she told us no one was available. It was such a long back to our room and when we finally got to the room to get our things, we ran into the maintenance staff leaving our room and as they walked back to their car we literally heard them mocking and making fun of us for being “scared” about cockroaches. Horrible experience.
翻譯