阿爾伯克基機場Residence Inn 飯店(Residence Inn Albuquerque Airport)

Almost expected w/r/t what's in the kitchen. PROs for me: windows can open for fresh air, stairway is inviting, well-lit, etc. (vs. waiting for the elevator). CONs: they will not store a bag for pickup later. I was a bit dumbstruck, that was not expected from this large chain..

Overall a decent overnight stay but.... Telephone in room didn't work; hot water in bathroom sink never got above lukewarm so we used the bathtub faucet for hotter water; the TV stopped working; and most annoying was a request to the front desk to contact the room above us and ask that they settle down @ 9pm due to the thumping and running around the room that had been going on for over an hour. At 10pm, called the front desk again because the activity had not stopped. We were told they didn't answer the phone so NOTHING was done. We asked the person to call again, visit the room or MOVE US!! Apparently, contact was made as the noise finally stopped but really, if no one answered and you have a complaint, wouldn't you send someone to check it out? Very disappointed in the evening staff and their dealing with a disruptive party.

Our one night stay prior to flying out the next day was wonderful. Our initial room had a non working thermostat and we were moved right across the hall to an upgraded room. They were wonderful in solving the issue and we will return.

Our check in process was easy and pleasant. We stayed in a king size suite which is big and very comfortable. The amenities are great and the parking is gated so we felt our vehicle was safe. Very nice hotel!

They did not honor my ******* reservation for the type of room I reserved. Hotel room was dirty. Spiders in the bathtub. Staff did fulfill a request for our room refresh which they said they would do. I recommend finding a completely different hotel. We will not be back to this property.

Staff went above and beyond to accommodate my arriving early. The room was very clean and large. The free breakfast was top quality. Excellent. All around this place was fantastic!

The room was spacious but felt "old" and needed an update. The staff was unfriendly but they did help on a few questions. The buffet breakfast was bad - not many items offered and what was supposed to be warm, was cold (like scrambled eggs & sausage). Weird policy of not having rooms cleaned every day. Instead, we had to put the trash out when we left for the day and also soiled linen! They were replaced with washed linen. We found dead cockroaches in one of the rooms! Very bad!!!

Started off good but about 3am there was a dog barking for hours on the first floor. Dog finally stopped around 7:30 am but began to bark early the following afternoon. When we called the front desk they said there was nothing they could do!! Then on the third day there was a pipe break and we had no hot water but they got it fixed fairly quick.