亞歷山大聖斯特凡諾四季飯店(Four Seasons Hotel Alexandria San Stefano)

This is a lovely hotel in a lovely location. The staff are very friendly and helpful, but, and I hesitate to say this, no matter how nice the hotel, there will always be something off because it is Egypt. I love Egypt, but they are not a service oriented country. Oft times there are policies and they are not enforced…it seems local Egyptians can do anything. Example: there are not supposed to be children in the spa area (because people pay lot of money to try and relax) and there was a child making a lot of noise…I asked three different people if they could address the problem and no one seemed to do anything…they were like “the mother is just showering and it will only be a minute…”. There is a day care facility directly across from the spa (yet no children were ever in it during my three day stay). Instead, two nights of my stay a child was screaming in the hallway outside my room. But, seriously, do not break the rules even for one person, no matter what the reason…we all pay good money to stay there…I want to relax. If kids are not allowed in the spa, then absolutely do not let kids in! Also, they messed up my laundry request and it seems some of the things in the hotel need updating/maintenance (eg. The ceiling fan in the room looked like it was about to fall off, it was so wobbly when it was on). The restaurants are absolutely wonderful and they service at all the restaurants is perfect. The hotel is lovely, there just need to be a few improvements. Thank you.

This hotel is A-mazing!!! The Four Seasons never disappoints, but the staff here take the experience to a whole new level. The front desk and hotel staff are very attentive and the staff, food, and decor of the Byblos restaurant is a whole new definition of perfect! The view is heavenly, the hotel is in a great location, and the rooms are super comfortable.

The property is stunning and at the ultimate level of luxury, but the people are so warm, wonderful and helpful that they make you feel like family (a rich family) and that is what makes this place so special

部屋から地中海の展望も素晴らしく、ホテルのプライベートビーチを散歩も楽しむことができました。ホテルスタッフも対応が大変よく、滞在中に全くストレスを感じずリラックスできました。併設しているモールも楽しかったですよ。