大陸大飯店(Grand Continental Hotel )

They’re not professional

I discover this hotel 7 years ago and I came this year also. For the quality of the wecome and staffs, all so caring and smiling. At the reception the staff are excellent and I trust them to help, answering questions and always finding solutions !. For the security also: Travelling alone from France to Prayagraj, as a women I appreciate the security I find here. And the confort : very good mattresses, cleaness, very good restaurant with excellent breakfasts, top swimming pool and quietness.

Check-in process was hassle free and Mr Ashish Verma made it quick. He was always responsive to our queries and knowledgeable. Breakfast is good and staff at the restaurant and house-keeping section was extremely polite and courteous. Hotel GM, Ms. Zareena was polite, courteous and helpful. She addressed our queries quickly and has a decisive stance.

10/10 would stay here again Rooms are large and spacious and check in was smooth. Staff are kind and welcoming. Plenty of hot water and the breakfast was excellent. Giving four stars because we did have to ask for more towels from house keeping after we arrived and I didn't get a chance to use the supplied hair dryer so no clue if it works. Unfortunately, there is no elevator in the area we stayed so there was some difficulty with the stairs. Call in advance to make sure you have a ground floor room if you need it.

Comfortable, clean and quiet room. I would stay here again.

I stayed at the hotel on 9th and 10th April, 2023. The ordeal started from the moment i checked in. I informed the front desk a day before that i shall require an early check in. I was told that Check in is not possible, it would have been possible had i booked directly with the hotel. Then the front desk person asked me for Rs. 2,000 plus taxes for the early check in. This was when i was checking out early in the nigh of 10.04.2023. Even though i had booked breakfast inclusive rates, i was told that breakfast will be chargeable, since i could only avail breakfast on the next two mornings. After a lot of persuasion the staff agreed to provide breakfast on the first day. Third, since the hotel is one of the only hotels in the Civil Lines area, they have a monopoly and act with impunity. The price of the room is comparable to that of any 4 star hotel elsewhere in the country. The food and beverages are also over priced. I got milk for my child at Rs. 200 plus each time. Almost dry sandwiches at Rs. 400 per plate and beer at more than 300% percent of the printed price. The staff is uncooperative and talk as if they have some authority over the guests. They refuse you for small little help also. worst of all the ambience is as if they are doing some charity if you stay there. To top it all the bell boys just keep waiting to get tipped. Sadly there are no options available in Prayagraj. Stay only if it is a must. Not recommended at all. Poor service and bad attitude.

Very good location for a hotel, with good hospitality, courteous front desk executives, and newly renovated, clean spacious rooms. We stayed overnight and could rest well in the calm surrounding, however, they must improve on their toiletries arrangement, and we did not get towels even after asking for them, we stayed overnight so could ***age. Morning breakfast was the main attraction of our stay, fruits, egg dishes, and spread was exactly what we Indian travelers look for.