阿拉木圖設有游泳池的飯店

酒店年頭很久了，設施相對陳舊，尤其是空調，那個噪音讓人難以接受。衞生條件中規中矩，符合一個五星級酒店的標準。值得一提的是，酒店有一個很漂亮的中庭，這是我最喜歡的點。讓我難以接受的是酒店部分前台人員的態度，我遇到的女士前台服務態度很温和，但是一個胖胖的男士前台我需要重點批評！！！我用一萬堅戈想換點零錢，直接給我找了倆五千“丟“在了櫃枱上，這是多麼愚蠢的行為！！！而我在白俄住的酒店，前台沒有零錢換給我時，會主動幫我聯繫酒店內的銀行，協助我換取零錢，這就是差別！這種級別的酒店有這種前台真的是一種敗筆！另外，由於我是在攜程訂購的酒店，check out的時候酒店前台居然拒絕向我提供水單，並表示衹提供在酒店直接付款的項目水單。我住了這麼多酒店，我是第一次遇到這麼噁心的事情，由於當時要趕飛機，就沒在糾結，總得來説，我不會再選擇這個酒店了！！！

好溫泉,但遺憾不能在體育館,不是所有的客人都可以帶走KEDY....

On a holiday in Kazakhstan for 15 days, my wife and I stayed at this hotel on 3 different occasions and have returned with mixed reactions - 1) 2 Nights on the first leg of our trip - Though the hotel and room looked a little rundown requiring refurbishment, it was a comfortable stay and service though, very stiff and formal, was acceptable. Breakfast - Very good; Communication - Poor due to most staff members being unable to communicate in English. 2) 1 Night on the second leg - Room very good. Service - Stiff but again acceptable. Breakfast again very good and communication poor. BUT the worst part was that the integrity of house keeping and reception staff was suspicious. While checking out after our first stay, my wife had left behind a set of clothes in the wardrobe. This came to realization, after reaching our next destination and I immediately called up the hotel and informed them. The lady assured that she would check and ring back, which she never did. When we checked-in around 5 days later, I was told that house-keeping had reported that nothing was left behind. My wife was firm and we asked to speak to a senior manager or the GM. It was then that we were asked to please wait for a recheck once again. One hour later, I received a call in my room, requesting me to collect the dress from the reception, without the courtesy of having it sent up to our room. 3) 1 Night on the last leg, before taking our flight back home. Room - Small and in very poor condition with walls having peeling wall paper and stains, Shower room, very small restricting mobility for me at 184cms height. I requested if the room could be changed but was answered with a curt - SORRY. OVERALL - This hotel definitely needs to upgrade it's service which is the FIRST ESSENTIAL in the hospitality business. A mechanical smile and words of welcome are not enough to convince a traveller to come back. If my bookings were not pre-confirmed, I would certainly not re-visit after our experience on the second time.

Друзья, невероятно грязный номер, телефон в номере невозможно взять в руки, он липкий, кнопки засалены. Номер грязный Но сейчас до отзыва меня добил кондиционер на тепло, номер в сутки стоит 180$ и не работают датчики температуры, кондиционер работает в ноябре только на тепло и на полную мощь, температура 30 градусов в номере, с открытыми окнами спустила на 27. Приходит инженер, ставим датчик на 20 на 10 - кондиционер все равно на полную мощь выдаёт горячий воздух. Находиться в номере невозможно. Мне предложили спать в номере без батарей с выключенным кондиционером раз меня не устраивает +30 Нет слов, сняла бронь на второй период, деньги здесь невозвратные.

Stayed there for a night during my KZ trip, the hotel is located at a very comfortable location , the hotel rooms looks like more of heritage room with a few old decor plates and felt really warm, they provided with all the necessity services, and a secured cloak room was also there, I kept my luggage after checkout for almost a day and they were really helpful to store them at their place without any hassle and provided back the same in couple of minutes, They staff here speaks fluent English as well and take extra efforts to help their guest. Would definitely recommend to stay and get to know the services of the same.

從迪拜到阿提勞的航班之間我停留了11個小時,我正在尋找機場附近的一家酒店,這家酒店既方便又價格合理。埃爾比勒大酒店就是這兩家。我在網上進行了預訂,可以選擇在抵達時付款。預訂提供了從機場免費接送和第二天上午非常合理的接送。酒店通過Whatsapp確認了一切。無聯繫付款。乾淨的房間。乾淨的亞麻布。友好高效的服務。我通過WhatsApp訂購了一個簡單的漢堡和薯片,食物到達時又熱又新鮮。迷你吧庫存充足,價格合理。他們的菜單很豐富(55頁的書),從一碗鷹嘴豆泥到一盤肉、蛋糕、雞尾酒等等,都適合客人。對於旅行者來說,這家酒店非常值得。謝謝,埃爾比勒大酒店!

一切都很完美,服務,房間,早餐...禮賓/門衛丹尼斯非常樂於助人。位置很棒,附近有很多很棒的餐館,安靜的社區,有公園和步行區。

在隔離期間,他乘船進來。一天,他打電話,安排了每天12千美元。他說我從Sr到Cht,並晚上在星期六晚上離開。進入Respeptnaya時被算爲三天,但13500噸(!)。我提到了預訂,但沒有回答說不知道,我同意了,因爲現在找什麼已經太晚了。12點鐘的,有人打電話問我們爲什麼還沒搬家。我解釋說,酒店似乎已經按時和價格達成了協議。但是在台上,他們開始堅持自己的規則。我知道,我已經到過世界各地的酒店了。但是,還是需要在員工之間進行一些協調。每位客人都要這樣解釋三次才能理解。這種對顧客的態度和不負責任的態度立刻然失色。基礎設施也顯着缺。每天淋浴時水壓都消失,甚至停下來。不得不調動那些支持。房間裏的冰箱和收容器吵鬧,所以不得不關掉睡覺。樓裏沒有電梯。不得不每天到三樓。溫泉/桑拿不準在時間內釋放。等了半小時。早餐一般,第二次後,已經失去去那裏的願望了。隔離期間客人很少,人10,服務很差。最大限度的到2星。

一個房間和位置都特別好的酒店。 在科技大學對麪，走路十分鐘可以到一個超市，裏面東西不少。 房間可以看到非常大，牀也非常非常舒適，房間安靜，每天都睡得很好。洗漱用品一個人給一套。衹有基本套裝。 早餐倒是真的非常豐富，五星標準，各種肉蛋奶水果甜點，太滿足了。 酒店唯一不好的地方在於網絡實在太差勁了，基本形同虛設，衹有用自己的手機流量好一些。強烈建議改進。跟前台提了說給it說一下，也沒什麼改善。 其他都特別滿意。但是考慮到網絡，可能不會來了下次。

位置不錯。好早餐。和藹的人們。完美留在洲際阿拉木圖。我想向商務人士推薦這家酒店。