The level of service was deplorable and accommodations were biased. I purchased a room for three nights for photographers traveling internationally with their infant for my wedding. Upon arrival, my photographers were told by “Merlie” they could not be accommodated although the room was FULLY PAID for and their flight was delayed, meanwhile a person who complained of an AC not working was immediately accommodated with another room. It was only after a supervisor (Lucy) came and nearly 1 hour later that my guests were provided an alternate room. Customer service, compassion and training is needed at this facility!
翻譯