When I initially stayed the property was pristine, clean,better kept. Now just did my 3rd or 4th trip and I get the feeling this hotel is starting to struggle. The grounds, around the hotel and the rooms not as clean, upkept or dusty in other areas.
Me and my family was also locked out of our room for a few hours because of a lock failure on my door. I was given a discount on my bill, but felt this could have been handled better. Also, luckily we brought our own shower gel, because the one in my hotel bathroom was broken.
I stay here everytime I visit my son or drop him off at UB, as it is very convenient to everything, but now I think I will start to explore other options.
The property needs to be managed much better.
翻譯