梵高飯店(Hotel Van Gogh)

地理位置優越，除此之外，沒什麼好選擇的。大多數員工都很友好，但偶爾也會遇到一些粗魯的年輕人，他們討厭自己的工作。我在飯店住了 3 個晚上，接待員向我抱怨淋浴間沒有熱水，而我已經 3 天沒有熱水了。沾有棕色污漬的毛巾應丟棄。我到達房間時紙巾漂浮著，沒有沖水。從週六早上8點30分開始，鑽孔和敲擊就不間斷地進行著。

Clean and close to the museums

Very good location for museum tour, easy to find out, and bery quiet place.

Very good

Staying here was fantastic! It is very close to the art museums and it is easy to access other parts of the city by walking, bus, or tram. The staff member who checked us in was so friendly and helped us carry our luggage up the stairs since the elevator was under construction. Breakfast at the hotel was good, but there were many other places within walking distance as well. The only thing we were disappointed with was that the luggage storage was not under staff supervision. However, they let us extend our checkout until 1pm for only 20 euros so we could make sure our belongings were safe. Overall, it was a nice stay and I would stay here again!

The hotel itself is fine; convenient enough and clean. The service that we experience however, was dismal. When a fire alarm went off in our room, although a false alarm, our room was barged into with no knock or notice. The staff did not have answers for us, and expected us to sleep in a room with a disconnected smoke detector. The person did not have good customer service, telling us we were unimportant and that his manager, Jay, would not care to help us or prioritize our experience. We then watched them have a screaming match on the phone. When we were given no other option than to stay in an unsafe room, we had a fitful sleep and were unable to speak to Jay in the morning either, with no other manager or option for someone to speak to. The morning receptionist assured us that the owners, above Jay, also would not care to listen to our issues with their service and safety. That morning before checking out, our room was barged in to AGAIN by a tradesperson. The unpermitted access to our room was unacceptable, the service was uncaring and the management is abhorrent. I do not recommend staying here.

Enjoyable stay. On 4th floor so thankful they have a lift. Being there on hottest week this year very glad of aircon in room. Tram stop just around corner, so easy access everywhere. There is a school across from Hotel so noise during school hours but never an issue.