安克雷奇喜來登飯店(Sheraton Anchorage Hotel)

We booked this room a year ago for a king size bed We were given a handicapped accessible room with a full size bed Not a king as booked not even a queen but a full size bed Thank goodness we are not handicapped for the bath room slide door was so hard to move and we were surprised that the chair in the room was very very heavy to move The room is large enough to hold a queen with still allowing 36” clearance but they choose to use a full size bed The stafff blamed the lack of king bed on the booking service (********** and or ******* ) and there was nothing they could do They did reduce the price of the room but that’s not the point I paid for what I wanted which was a king I haven’t slept in a full size bed in over 30 years It was uncomfortable and tight quarters

We were disappointed with Sheraton Anchorage. Firstly, In terms of its location, it is a bit removed from downtown. We had to walk for around 15 minutes. Also, the hotel was old. The rooms were dark and its furniture was run-down. Moreover, when we checked in, we were told that housekeeping service was every three days but if we asked for it, it could be daily. We did that but we had to repeat our request every day because they either forgot or the sevice was incomplete. That was quite annoying. Lastly, breakfast was way below average. Everything was tasteless. Waffle was soggy, etc, Sorry about this negative review but it was a negative experience for us. People in the reception was responsive, though.

The overall facility was nice, spacious, clean and had good amenities. The location was slightly away from downtown (still walkable) and had a few questionable characters around. The building did require your room card to get in on side entrances for security. In the room, the beds were comfortable. The bathroom was quite outdated but the shower had great water pressure/temp. They didnt refill the bodywash and only offered 1 tiny bar of soap for handwashing. When we arrived at our room there was confusion at the front desk about which room was our reservation. We got keys but they didnt work twice. Then the cleaning people had left behind items in the room. Then someone else's luggage was delivered to our room. The front desk sorted it out but it wasnt the best first impression. Overall, for the price I wasnt overly impressed.

Enjoyed my stay here. Staff was very nice at both check in and check out. Room was clean and tidy. Hotel looked fantastic. My only complaint is room was a tad small. Was fine for two people but would not work for large families.

We had breakfast buffet coupons. We had to wait 20 minutes to be seated because there were only two wait people. Why did we have to wait went we were having the buffet and clean tables were available? Staff at desk were not very friendly.

Hotel needs upgrading. Furniture is damaged. Housekeeping service is limited and on demand, only. Food service limited to one restaurant and a pantry. Would expect much better from a Sheraton at that price ($599 US per nightJ