安克雷奇市中心區萬楓飯店(Fairfield Inn & Suites Anchorage Midtown)

I’ve traveled a lot through the years (sometimes 8 trips in one month) and I’ve seen a great amount of accommodations, in all types and forms. This place, however, had by far the worst customer service I’ve ever experienced so far. I had to call 3 times for the complimentary shuttle, which showed up after 1 hour and 5 minutes to pick me up. The driver was unbothered, no greeting and continued with his loud and private phone call in a foreign language. Check in was done in a rush. Nothing was told about the facilities of the hotel. The rooms are musty, with an old and worn out interior, moldy bathroom and no soundproof windows. This place is way too pricey for what you get and should not carry the Marriott brand at all. After checkin, I went straight out to explore the city of Anchorage. When I returned at night, I found out there was a leakage from the ceiling, dripping right on the AC. I called and someone came to check. She than returned to the front desk, to find a solution. Nothing could be done though, because there were no rooms available as the hotel was full. As I booked through Trip.com, I couldn’t get a refund. I was given Bonvoy points, even though I explained that I wouldn’t be using those, as I always book through a third party. Trip.com was trying to solve the issue with the hotel for weeks, but I was informed they couldn’t. Trip.com was helpful enough and gave me some Trip credits, which I definitely will be using in the future. It’s when there’s a problem, that you can truly see what the level of customer service they have. The staff clearly has no clue and you’ll be treated like nothing. I wouldn’t stay here again not even for free! I was happy I was booked only for one night.

We enjoyed our quick stay - I appreciate the friendly staff & the cleanliness of the rooms and lobby areas.

I called to find out what time the pool closed and the staff was rude. They said since I booked with a 3rd party I couldn’t be notified. Staff never apologized or gave me a discount or anything. Even the workout room was under construction. Lesson learned call the hotel personally before booking with a 3rd party.

The charges for the room seem to change and the lady couldn't tell me why and when I checked out I had to be very persistent to get a receipt for our stay. The lady that worked the breakfast area was excellent as she gave us very helpful ideas for breakfast combinations and also made sure everything was filled and had a very nice personality.

Our first room’s AC didn’t work and the room was 80 degrees. When we were leaving for dinner, the receptionist was supposed to send someone to fix the AC. When we returned from dinner, the room was still 80 and ac not working. They sent us to another room at 11pm. We had to repack all our things to move. This wasn’t easy with 2 young kids. Very inconvenient.

The room was not the one we requested nor what was on the email print out. The counter staff went as far as blaming us for doing something wrong. We showed her the reservation print out. Also the toilet was somewhat clogged and several lights didn’t work. Some of the staff was friendly.

We travel frequently to Anchorage and stay in hotels a lot and this one is at the top of our list to stay at again---Check in was quick, easy, friendly, and helpful. Beds are not to hard not to soft---Just right! Breakfast has good variety. Place is clean and doesn't have that "hotel" smell, smells fresh and clean. HIGHLY RECOMMEND!!!

There was not even a phone in the hotel room. The heating system blew cold air then hot air all night so it was freezing cold and uncomfortable. When i went to check out I told them and they didnt seem to care. The hotel seems older and kind of dingy. Will not be staying here again.