安多弗貝斯特韋斯特飯店(Best Western Andover)

This place is an absolute dump it really needs updating. As a business we work in Andover quite a lot and all the workers that have stayed there don’t rate it. It is safe to say that as a company we will not stay there again.

Booked the hotel to attend a wedding this coming August. Was really pleased with myself to have have all the transport from Yorkshire and accommodation booked well in advance. However Best Western appear to have other ideas, I received short email yesterday informing me the accommodation has been cancelled. No warning or explanation given. Given the booking is 5 months away, I find it unbelievable they are unable to honour the booking. I've tried to contact the hotel without any success, it would be nice to understand the reason behind this decision, but mainly to identify the supplier of the crystal ball they are using to see this far into the future.

Booked 3 months ago via ***********, for a family wedding in April. Received an email today telling me the booking has been cancelled, no explanation why. Have used Best Western extensively in USA and can't believe they have let us down like this. Certainly won't use them again anywhere in the world. Appalling service.

Booked this hotel through *********** some time ago as we are attending a wedding in the aea and to day I recieved an email telling me the hotel has cancelled my booking, no reason or apology given. All the other travell arrangements have been made and paid for and now I have to find accomodation at short notice and pay whatever it costs.

Facade of hotel a little off putting ..needs some care and attention . But inside pleasantly surprised ..does need a refurb especially bathrooms. But room clean and comfortable and staff welcoming. Enjoyed my stay

The room itself was large, comfortable and clean, although a little tired and in need of some redecoration. The bathroom initially looked off-putting, with some flaking paint, an older style of shower curtain rather than screen, however the shower itself proved to be excellent. Fiddly to get to temperature, but plenty of consistent water pressure. The biggest problem with the hotel is the lack of the advertised restaurant. When checking in, we asked if we needed to book for the restaurant that evening, only to be told that the restaurant was closed, in a dismissive tone indicating that we should obviously have known that - despite the fact that their own web site and ******* both list the restaurant as one of the hotel facilities and even then checking in sheet I'd just signed had the restaurant opening hours. When I queried further, we were treated to the member of staff's personal, political views on the government, the pandemic and along the way told that the restaurant had been closed since the start of the first Covid lockdown. Not what I'd expect as a response in any sense. I have to say all other staff we encountered during our stay were polite, helpful and professional, but this first individual was none of these.

It was a good location for us, however disappointed that we did not know there was no restaurant in the evening so we had to drive into town, this would have made a difference to us booking this location as it is out of town. Everything else was fine and a good breakfast. We do understand as all hospitality having problems with staff.

Very disappointed. Where do I start ok so entering the worn out hotel which looked like it was stuck in the 70’s. Checked in to hotel which was probably the best part of my stay, all good. Got to my room after walking down numerous corridors with different odours which some smelt like bleach. Entering my room all seemed ok until I saw my bed which had blood on it GREAT, called reception got that replaced. Then got a shower which felt like a water cannon firing at me but can live with that. Go to brush teeth in basin sinks blocked. Finally got sorted thought I’d get ready to go get something to eat four items on menu hmm ok will go out on leaving open window and turn radiator off put air con on as it was pretty hot. Got back to room about 2 hrs later still hot sweated all night bearing in mind this is winter so should be fairly mild. 5 o’clock in morning wake up to tinging it’s the water pipes that carried on till 6:30. 7:00 o’clock came got up thought I’d go get breakfast how bad can that be well I like my food but the breakfast was bland I gave up left it and decided to leave and got to my job I was booked on. Never again will I stay here for £89 they should be paying me.

Happy that we were on the ground floor and the bar was open, not happy with the executive room we had, needed refurb and no extra facilities like tissues, individual shower gels or body lotions. Hot water was dangerously hot when it eventually came through.