Verified traveler
2021 年 7 月 20 日
The Hotel is nice , but at the reception I have experienced a terrible service. The reception couldn’t fund my reservation and refused to help me . Talk to me very rude in a very unprofessional manner . I had to make a several calls to prove them, that I had a reservation, they wouldn’t even lift a finger to apologize or come up to me to give me my keys . I had to stay in line every time I needed to talk to them . It was horrible service. But hotel itself was nice, everyone was friendly, Hotel has amazing and beautiful pool , nice entertainment, good food with a big variety , clean and big room with a view and a balcony , and the nice beach ,you can also reserve a private beach tent . So if it wasn’t for the horrible reception I would give them 5 stars .
翻譯