皇宮飯店(Palace Hotel Arusha)

The Palace Hotel requires updating especially the rooms. Faded Grandeur. The lift is hit and miss. The restuarant has 2 menus however the staff only give al a carte ...although they do have a snack menu. Customer service needs to be looked into. When I questioned i did notice staff had taken off I.D badges off so i was difficult to assess. Found the staff to be quite rude and dismissive. Not an enjoyable stay im afraid.

Wooooorst Gesture by Manager!😡 I went with siblings at the hotel's restaurant for an evening catchup. This was 5th time at the hotel and the last one being a party. The past experiences were nice Today the Manager escalated an embarrassing situation claiming that we were taking photos without permission even that we paid for the food. He said we were kids and couldn't afford an expensive hotel so he called the restaurant maids to confirm. He continued embarrassing us in-front of other staff saying we were not even able to comprehend because he was speaking English. He said he was going to call for sticks so we get 3-cans each. As funny as it is and maybe thinking he was joking, he confirmed he was not. A lot of embarrassing words and insults were thrown to us just because he thought we were young. Anyhow, no one deserves such an experience and until the Manager sends an apology gesture, we will continue to sue him.

Comfortable well-functioning room and bathroom. Spacious room. Towel rack was falling off wall! Electric kettle in room. Toiletries provided in bathroom. Weighing scales provided in bathroom. Safe for storing valuables in wardrobe. Snacks (muffin, bananas) provided when room is cleaned. Buffet breakfast provided, large variety, delicious. Dinner menu has reasonable selection on international food. Professional reception staff, as would be expected for an international hotel. Nice view of Mt. Meru from roof. Quiet location and close to conference center and natural history museum. Some restaurants nearby. Only one elevator serving 9 floors so often had to wait a long time. Would be pleased to stay there again.

Customer service and food well at least I eating healthy because their breakfast was nutritious. Room service costs at around 3 dollars and it’s in the city centre so you have an evening work scouting the city. Generally everything was great in our 2 nights stay at Arusha Palace Hotel

I had to make a business trip to Arusha and had a short time to plan for it. So what came TOP OF MIND... was the Palace Hotel and decided to check it out as I had stayed there before. Was nice to meet with some old friend and students of mine and the friendly a**osphere was what I needed most... Well rested and had a successful trip.

Great location - couldn't ask for more. However, the property could do with more modern amenities. E.g. hotel rooms don't have USB charging points for phones, etc. whereas most other hotels in Arusha have this basic amenity. Bathrooms could also do with upgrades, recaulking, etc.

The service is off!. The hotel has zero COVID-19 protocols. Do not trust the five paged document shared before arrival. The staff did not wear masks. I attended a conference and the meeting room was congested with only doors as ventilation!

Location is very good. The room was not very clean, there was a very bad odor in the room. It really was a shame

An excellent hotel, service is awesome, rooms are clean, the reception and all the staff are friendly. Breakfast is so nice, tasty and healthy food with lots of variety. Price is reasonable, I highly recommend any who wants to stay in Arush. The place is also central, it is a walking distance from the mini market and have a lot of cafeterias and restaurants.