Holiday Inn Express 福克斯通 - 海峽隧道(Holiday Inn Express Folkestone - Channel Tunnel)

It’s ok for 2 people.

Ideal overnight stay before my ferry the next day

I was greeted by a lovely person, I think his name was Lee who was very friendly to my family including my toddler and baby. After a long trip in the car this was a very pleasant start to the reservation. We opened the door to our family room for the first time and it was absolutely freezing. We assumed the cleaning team left a window open or something, but noticed that you couldn’t actually shut the window all the way (Additionally, there was a lot of noise from the car park below which woke my toddler up at 6.30am, as the broken window issue was not resolved) After speaking with Jamie about the issue, the solution was to ‘give it a good slam’ and offered me a portable heater for the room and let him know the outcome. If it was me and my partner, we wouldn’t have thought twice about it and continued with our reservation, but in the winter season with two kids under two, we couldn’t just let it slide. After slamming the window we noticed that the handle spins 360 degrees and isn’t connected to anything inside the window mechanism. I spoke to Jamie about this and being late into the evening with all guests and family rooms booked, he could only offer us two twin rooms which was not a possibility with my family. I declined the offer as it was late at night and trying to put our kids to bed was priority. We just wanted to get some rest. Very grateful for the heater which helped a lot but it shouldn’t have been an issue in the first place if they maintained their rooms

Great Hotel with friendly staff and handy for Le Shuttle. Accommodate dogs in rooms and bar area. Tesco petrol station close by. Would have been even better with charging points for EV.

The receptionist is the morning was superb. He arrange for as to have a takeaway breakfast without us realising it was possible. My partner also left an iten of clothing in the room. We contacted them the following day and have arranged to collect it when we get back to the UK. Excellent staff all round.

Very happy Would recommend Nice enough to offer us breakfast even though we was leaving at 4am They had it all ready and the breakfast was good Hotel warm in this cold weather Bar has plenty of snacks to choose from Clean throughout and well maintained

We stayed one night in order to catch an early Eurotunnel train. Arriving late we found it difficult to park as the car park was full. Check in was a pleasure and the room was fine for what we needed. There is some building work going on but as we got up early anyway it wasn't too bad.

Ideal hotel and great room. Shame there isn't a way for guests to inform what time they expect to leave and group them together. Was rudely awaken at 5am by a noisy family in the room next door getting up and leaving.