小內爾飯店(The Little Nell)

I visited last December with my dad for an early season ski trip. We heard AMAZING things about the Little Nell from friends, so we were excited to book our stay here. It was our first time skiing Aspen (we usually ski in Deer Valley or Europe) so we wanted to try out both the Little Nell and Hotel Jerome as we heard those were the two best. We found it a bit underwhelming and disappointing, especially relative to our stay at Hotel Jerome. Service We heard that the service here was outstanding, we found it very cold and at times unprofessional. Our breakfast server was quite rude. The concierge was not the most helpful with making dinner reservations. Overall it was fine, but certainly no standout service except at the ski room! The ski room had excellent service and were very friendly. Room It felt very outdated and not cohesive. The barn sliding doors are quite bizarre. The balcony was small. The bed was very comfortable though which is critical after a day of skiing. Food Nothing memorable, but the food was fine. Breakfast was good each morning - there could be a few more options. Overall, by no means is the Little Nell a bad hotel. In our experience, it was not as special as we had heard, so we were quite disappointed with our stay and wouldn’t be our first choice to book again in Aspen. By contrast, we really loved Hotel Jerome and found the service to be much superior.

My kid and I stayed at the Little Nell in April and had a fabulous time. The location is unbeatable, with a short walk to almost everywhere in town and at the base of the mountain. I did not get to ski as I’m a terrible skier and can only do greens, but anyone who can do blues and above will find it super convenient. The rooms are super spacious and ridiculously plush. I’ve never had such thick and soft carpet in any other hotel. All the linens were top grade, and loved that everything in the mini bar was complimentary (my son loved that part). Service was excellent without being overbearing. My son is already asking when we can come back.

The Little Nell was the perfect choice for a girls’ trip for Christmas shopping. We loved being able to walk anywhere we needed to go, or be driven in one of their SUVs to dinner. The staff was incredibly nice and friendly, and the rooms beautiful. We loved sitting by the fire at night and turning on a Christmas movie for a cozy experience. We plan to bring our families back with us to visit this December!

You will never find more accommodating personal attention than you get at the little Nell. From being greeted by the charming bellmen who wish your belongings to your suite when you arrive to being handed a glass of fine champagne by Rob the front desk manager, you will feel like royalty. From the moment you arrive, they remember your name as well as your dog's! Their concierges are all excellent. Carol was one of my favorites. Their complimentary transportation was exceptional. Heidi was our favorite housekeeper as she delivered all of our special requests. Marlene and Ana were also great. Unfortunately the exceptional restaurant Element 47 wasn't open for dinner on Monday or Tuesday during our stay, but their breakfasts sure made up for that. Louis from Mexico City was beyond welcoming as well as accommodating with the great service by Sheila. Their coffee service was over the top with warmed creamers and robust coffee. The complimentary pistachio muffins were an unexpected treat from their phenomenal pastry chef. I asked for her original recipe for the outrageous home made dog bone treats only to find out it was a secret! No problem as we will be back soon. You must try the lemon soufflé pancakes as well as all of the fresh ingredients in the made to order omelet surrounded by delicious sausage and perfect potatoes. Their flowers and amenities around the pool were top notch. The complementary treats and beverages in our suite made us feel like we were on a luxury cruise! We couldn't have had a lovelier vacation!

This place is truly exceptional. Not so much because of the building per se (although everything is very nice). But the people make the difference. This staff - with any exception - are very skilled, super well trained and extremely professional while being also just humanly nice and caring. Best place in A.

The worst! It's at the base of the mountain and the loud music from outside never stops! Loud music from the DJ at Ajax the in-house restaurant from 12 noon until 5:00pm, only to be picked up at 5:00 pm by a restaurant across from the gondola, all of which can be heard in our room until 10:30 at night. That's more than 10 hours with ZERO peace. The staff has no sympathy. We are here with 2 children in 2 mountain side connecting rooms. We were never informed at time of booking 10 months in advance that the noise would be present. Their solution is to move us to disconnecting rooms, so one adult and 1 child in each room rather than staying as a family, on the town view side on the 4th day of a 7 night stay. Stay away!

Nice hotel in a great location more than justifies their high prices, but the ridiculous 6% resort fee isn't warranted given the mediocre service and amenities. One of the perks of paying the 6% fee was complimentary airport transfers. Unfortunately, they showed up 30 minutes late and crammed four adults with bags and ski equipment into an Audi Q5. That meant my 20year old son had to hunch over with a snowboard bag resting across his shoulders. Very dangerous. Fortunately, we made it safely to the airport (with only minutes to spare because of their delay) but I can't image what would have happened if we were in an accident. Never heard from anyone at the hotel for the delay and the unsafe transport. Very disappointing.