埃爾美居飯店(Mercure Ayr Hotel)

Super friendly staff but facilities is a bit rundown though.

Everyone at the Mercure are great from the manager to the cleaner can't do enough for you very helpful all the time. The room was good but cold not enough heat for a large room the pillows were not great the ones that were ment to be soft were quite hard time to renew the pillows, also for a premium room a king size bed would have been better. Had dinner in the hotel one night which was good but a bit expensive. Also really dissapointing the the leisure area is still not available one of the main reasons that we go to the mercure.

Found the hotel average and expected more to reflect on the price. Walking to the room the corridors smelt damp and musty, thankfully the room didnt which was a releif. The room was clean however the bathroom could do with an update and attention to detail was needed outside the bedroom window as clothing and cigarette ends were a bit of an eyesore. The staff were friendly, helpful and well presented. We chose to eat dinner in the restaurant and thoroughly enjoyed that and the breakfast the next morning. We were subjected to loud dance music in the afternoon coming from the surrounging area of the hotel and i undersatnd this was something outwith the hotels control but later in the evening the music from the event in the hotel was pretty loud in the room. We did eventually fall asleep and found the beds extremely comforable.

My wife and I were in separate rooms, both meant to be doubles. There was not really enough space for the double bed hence not much room for anything else and it was right against the wall on one side. No bedside table, not much of a dressing table just a rectangular slab. Not enough storage space. No grab rail in the bathroom and not very good lighting in the bathroom. Certainly not an ideal room for two!

had a great night sleep, heating was on a god amount so was nice and warm without being too hot. good food services & tasty food! fantastic location as it’s in the centre of town and 2 seconds from the gaiety theatre that we were attending! looks a little lacklustre from the outside but looks much better inside! nice views shame about the weather too!

Well located hotel and as we were on the 5th floor looking onto the sea the view was amazing. The welcome from the staff was excellent and the checking in was quick and efficient. The room was very spacious and clean but overall the furniture does need an update. The bed was very comfortable however. No plug or usb sockets by the bed which was strange. A good standard hotel for the price paid, the staff makes the difference.

Lovely stay! got upgraded to a superior room which was lovely. Welcoming reception from the gentleman that was working there in the early hours as we stayed here after flying back from spain, he was super helpful and couldn’t do enough for us. Overall 5*

Although we were disappointed that the pool was closed this didn’t effect our stay at Mercure Ayr Hotel. We were impressed with the size of the room with a great sea view. Beds were very comfy. Tea and Coffee were available in the room. The staff were welcoming and friendly especially Gordon at the front desk. Breakfast was good lots to choose from. Hotel is within walking distance from shops and restaurants. Would highly recommend

Disappointing stay - carpet stains, no fridge and wooden surround not intact. Everything looked a little bit tired.