巴庫劇院飯店(Theatrum Hotel Baku)

Everything was amazing about this hotel

Konumu, hizmet ve temizliği beklentimin üzerindeydi, iş için kısa bir konaklamada olsa çok memnun kaldık, bir sonraki seyahitimizde şüphesizki tekrar kalacağız. Resepsiyondaki arkadaşların güler yüzlülüğü için teşekkür ederim.

Good location with friendly staff. However, the hotel is little bit old and requires innovations. With proper innovation it will be much better. But overall experience was good. It’s located in the center of the activities in Baku with the stops of taxis just behind you.

After being in a legit 5 stars hotels in both gabala and Quba. Coming to this hotel that claims it’s a 5 star hotel is way beyond standard. The good things about this hotel, the location is in nazmi street and walkable distance to all other shops. The washroom is Arab-friendly if you know what I mean. However, the things that made my stay here unpleasant were the following. 1. The car cant reach the front of the hotel, so you need to walk with your own luggage. 2. The reception is always empty. 3. There’s no security or someone in the reception area, not safe, anyone can walk in and go up to the rooms. 4. The room we got was extremely small, you can barely put your luggage and walk. When I asked to be changed, Gulnara said you don’t pay for room size. Although when you book, the room size was mentioned in the description. Also, there’s a big difference in size between the rooms we got, one was 4 by 3 m2 and the other room is way smaller. *you can check the images for reference* 5. The towel was not clean, it was used. Also when I asked Gulnara that the towels were not clean, she had to send someone to make sure I was saying the truth. 6. Bed sheets and pillowcases were not clean. 8. Rooms are not noise proof. You can hear everything happening in the corridor. You can hear the footsteps of the people upstairs. 7. Door locks need to be changed. It is a hassle to open them every time and they are about to fall from the door. It’s hard to lock the room from the inside as well. 8. When I passed my comments to the receptionist Gulnara, she got defensive. And was not helpful to change the rooms even though many guests in front of me checked out. It is my first time to write such a bad review but this is for my fellow travellers.

Забронировал с 30 по 4 января. Позвонил предварительно 7 декабря и попросил поставить 2 раздельные кровати. По телефону объяснили все будет ок. В итоге 30 декабря сказали сдали комнату который с 2 раздельными кроватями. Есть только двухместный кровать. Сначала поругался, потом согласился. Далее оформляет документы. Оппанки 2 проблема- у мамы нет ковид паспорт. Гражданка Азербайджана. Нигде об этом не указано что посетитель должен имеет ковид паспорт. Пока решаем эту проблему, разбираемся. Появляется 3 проблема. Ваш бронь отменили. Звоню поставщику услуги, там говорить мы не отменили. Короче, денег 29000 не вернули, выгнали на улицу, не пустили в отель, мою комнату скорее всего 100% сдали 2 раза дороже другим. Отель -разводилы. Не советую. Если не хотите на улице остаться без жилья и без денег, не выбирайте данный отель.

It was a horrible experience the room had no oxygen and no AC no window we couldn't breathe and we tried to sleep but we couldn't the bathroom has terrible smell after they opened the fan for us the reception and customer service is very bad since they did not give us refund and they wanted us to pay extra money !!!!!

The hotel is located in the city center, close to restaurants, shops and cafes. It is also very close to the touristic places in Baku. There is a lovely lady at the reception who speaks fluent English and very helpful to me. The hotel also has a restaurant overlooking the street and serves all meals.

Air conditioning is turned to heating-only mode in October which requires opening the windows and that makes too street-noisy. Heaters are always on in the whole hotel hallways and if u turn it off in ur room they turn it back on. Bathroom smells and needs maintenance.

I already wrote a recension about first week of my stay. Last portion of my impressions. Don't think to buy anything in the hotel!!! Last day I only asked where one can buy caviar in the city I mean title of shop, adress. They immediately told me they have certain contacts in supermarkets and can organise delivery of caviar in one hour directly to the hotel. I paid them in euros but in the evening they surprisingly told my order is cancelled but my refund goes in local currency as they changed euros in azerbaijan manats. Why? My aim wasn' t eIlxchange. I insisted that I want return euros as I gave them because obviously exchange rate was against me. Next day after many quarrels they finally gave my euros from the safebox which vere absolutely the same banknotes which I gave the previous day. So they haven' t changed them in the bank offfice as they told... can't believe that the goal is only to take some cash on rates difference. But afraid it is. Strange final episode and miserable behaviour Of course they remain nice smiling persons and hotel's location is fantastic