巴庫的熱門 5 星級飯店

The hotel was recently changed to Wyndham (formerly was Rich Hotel) , the hotel is good, rooms are clean and staff are very cooperative The drawback is the breakfast which is very basic and the area as there is no attractions there, the time with the heavy traffic to city center is around 40 - 50 minutes

位於巴庫市中心標誌性建築，打開網絡就看到這家酒店，舒適乾淨，服務人員都很敬業誠信，早餐品種也很多，獨有阿塞拜江和土耳其風味，從酒店能看到巴庫老城，新城區並海景，風景優美，古代和新時代的結合，值得居住並享受這城市的魅力,這家酒店大廳，客房，總枱，餐廳服務人員都很敬業誠信友善，按時送去每項服務，全部都很熱情的跟你打招呼，問你有沒有什麼事要幫助，尤其是algünbey,Sarvanbey,Emir be都很給力

I would like to share my wonderful experience of staying at Excelsior Hotel Resort&Spa in Baku this June. I booked 4 nights (12-16 June) as I was planning since long time ago to visit Baku with my mom. I selected Excelsior based on reviews on *********** and its facilities. I must say I did not regret a second to have made this choice :) the hotel haz amazing interior design, superb breakfast service (thank you, team and Chef Zohra), amazing swimming pools (indoor and outdoor) and spa amenities. I was super happy to celebrate my birthday in the hotel and the staff surprised me in the evening by bringing a cake and champagne to our room. It was such a beautiful gesture I will never forget:) overall, the staff is one of the best I met in my life caring, attentive, responsive and friendly. I recommend Excelsior to anyone who travels to Baku for business or leisure. Ludmila, Ukraine. June 2023.

Good location with friendly staff. However, the hotel is little bit old and requires innovations. With proper innovation it will be much better. But overall experience was good. It’s located in the center of the activities in Baku with the stops of taxis just behind you.

We arrived on the 22 and was welcomed by ismail and checked in by shams from reception both were super nice and instantly gave us one of the best first impression any one can ask for. Our first day we had shawarma from black city and it was the best shawarma we ever had and made us go back again for the taste of it several times. Definitely recommend every one to try. We had the best service by our special favorite orkhan who was super friendly and the team made sure we get the best service. We had to just look once and literally the staff comes running to help. 10/10 for the attentiveness and details of the black city staff. We tried green house but the food is same as white city. Would have been amazing if they had a different cuisine than white city. We had the best shisha made by Hussain who was very kind but didn’t get the same smile and sweetness from the other staff in green house. Service was not bad but as we had an amazing experience from black city where all the staff are super attentive was a little down fall. We had dinner in white city and couldn’t order anything else after we tried the honey baby chicken which was absolutely delicious. We also had lunch twice in white city but the service was super slow due to lack of staff but David while we noticed it was definitely a time of rush he had done amazing while doing the service with a very energetic smile and a very positive vibe. The hotel has a beautiful steam room, sauna and a pool. I met gulshan from spa while I went for sauna who always was super attentive kind with a gorgeous smile. It is beautiful to go for a walk out side the hotel as it’s near a park with ocean views. We had met amazing locals as well as everyone we met were super kind. The hotel has beautiful garden and greenery around the property. We usually take pictures in every country we go but we fell in love with the gardens and the colours around we took pictures just out side the hotel. Lots of mini butterflies and just super pretty and beautiful colorfulness around the hotel. The rooms are spacious and if you love mirrors this would be a perfect place as the hallway to room are filled with huge mirrors. The only problem we faced was that the hotel didn’t have a eu plug and we had to take a walk to get them on the first day but other than that didn’t have any issues. Lastly was checked out by Orkhan from reception who was funny and sweet asked us about our stay and had a good last impression as well. All together a great team at marriot and definitely would recommend to stay as the hotel is beautiful with amazing facilities and to top of has amazing staff with delicious food. Personally this was the best vacation 💕

前台服務很耐心周到，凌晨入住也會幫你把行李送至房間。提前預定了酒店的接機服務，司機提前到達機場等候。酒店整體設施完善，早餐不錯，周邊還有一個shopping mall。送餐服務的菜品也很有特色，一次不錯的入住體驗👍

這裏恐怕是我住過的最好的酒店了。房間裏有2張雙人床，淋浴特別棒，景色也特別好。酒店不小心給我安排了一個吸煙房，但幾乎跟無煙房沒什麼差別，衹有一點點異味。從這裏可以看見Caspian和政府大樓。酒店的食物很好吃，員工總是樂於提供幫助。酒店的裝潢標準很高，大堂裝修很有風格，有一個橘紅色的橡膠鴨子。如果來Baku，強烈推薦住這裏。

可以說是巴庫性價比最高的國際酒店，從前台到客房服務都非常貼心。至於客房麪積更是秒殺老城附近的酒店。另外如果是從機場往返的話建議從酒店這邊預訂出租車，價格良心，比自己找車好很多。

I don’t normally take the time to review places but considering that they market themselves as a 5 star hotel I want to make sure other people considering this hotel know what to expect at least. For context We stayed in this hotel for a week as a family (2 kids) in a connecting family room. First off when we arrived and checked in, the guy at reception said they would check our documents and to please wait in their restaurant. We ordered some drinks and waited. Meanwhile suddenly they start blasting Indian music so loud in the restaurant (it was only us and another family there) that we had to go ask them if they could please turn it back down again. I don’t know for who or why they put the music on so loud. This also happened when we ate breakfast one morning. After maybe 20 minutes we went to ask reception how check in was going and were only told that “they were checking”. We decided to go and get some late lunch since we didn’t know how long we needed to wait for them to “check” whatever they were checking. If the room wasn’t ready, it wouldn’t have been a problem if they simply said so and gave us a time frame for when it would be ready. But this was a taste of the service to come unfortunately. We had a connecting family room that had one bathroom to share. The master bedroom had only a window which was a small and by the ceiling facing out into the hallway (so no external window) which meant it was like sleeping with lights on all night as the hallway light were always on. In this case perhaps a curtain for that window would be good or installing sensor lights in the hallway so the light isn’t on unless someone is there. The rooms were SO warm and when we went to check about the air conditioning they told us it wasn’t working or they didn’t have it. (Not sure which was the correct answer) They couldn’t give us a straight answer. They told us the heating had been on the night before but that they had now switched it off and allowed for “air” instead. So whatever control you have in your room is basically useless. When we asked if they could allow for the air conditioning to be turned on they just told us they would sort it out but nothing got done. We had to sleep with the only external window open during the night so at least our kids could be more comfortable. Other important things to note - we got 2 towels for 4 people. We asked them to bring 2 more which wasn’t done. Only when we saw a cleaner outside in the hallway one evening (3 nights into our stay) did we get 2 more. - there was no cleaning the whole week. We asked for more water, asked if someone would come to at least remove the garbage and they told us they would send someone but never did. - as shown in the photos, one of the single beds was broken underneath. - several sheets/duvet covers were broken, one example shown in the photos. - there was cigarette burns on the double bed headboard despite it being a non-smoking room. Shown in photos. Also the bathr

I am a Marriott Gold member travelled with friends, we chose to stay at Sheraton. The experience and hospitality was absolutely pleasant. We were pleasantly (with a big smile) greeted by Mr Orkhan at the lobby and he was very happy to consider our requests and provided room upgrade and also connected room. The room had a great view and spacious. Orkhan made our experience very delightful. He gave us suggestions on places to see and restaurants to go to. Marriott you have an excellent employee in your hotel, your customers will be well taken care. I will recommend the hotel and stay to family and friends