We stayed for 1 night with 2 rooms (was complimentary from travel where my sister worked in ) we checked in around 15.30ish and the room is not ready so we wait in the restaurant that lots of flies inside. and then after 15 - 20 minutes the room is ready and the kids wants to swim but when we asked for pool towels, the staff said it still on laundry (the pool is not even full), and we ordered hot cappucinno and its not even hot. We ordered french fries but is not available and it staff telling us after we wait like 10 minutes. on Breakfast, Komang (the restaurant staff) explain to us that we got 4 free breakfast and the rest we pay additional and thats also already told by the front office lady upon check in, so we get it. When Komang taking our order she never smile and never bring the chilli sauce i was asked for my omellete until we finish breakfast and i dont eat my omellete because of that. The Nasi Goreng is also came without sambal which i saw they gave sambal on the other guest nasi goreng, so there is no standard on the menu. In other things we also ordered Porridge for 2,5years old baby an dit cames with chilli aside ?? the porridge also was so wattery so the baby wont eat it. after finish breakfast we prepare to check out and start moving the bags to our car, and the vallet staff stop us and ask from which room we are, I answered from 207 and 208, and he said, please wait we gonna check the room, i said, my sister still there. And he is going to the reception and back to me saying, you still have bill to pay, i said yes we havent check out yet, and we aware of that. My brother who's moving the car so we can put the bags in the backseat was told by the other female staff and ask if we can pay the bills now, he said yes we will pay those upon check out, it was so annoying and not making any sense, where we are from the travel agent that help you guys by selling your rooms plus we spend our money there also to try your food an pay for your service but didnt feel any hospitality from your staff. we do take a picture around your hotels with the beautiful views to show to our customers but with this kind of service its ashamed to recommend the hotels with our vallued customers. Please brief your staff to understand hospitality no matter who the guest is, complimentary doesnt always means free, its a partnership barters and part of marketings promotion. I am sure they can treat us way better in the future.
很好
53 評價