WORST HOTEL ROYAL CLIFF GRAND HOTEL WE WERE ABUSED & HAD TO HEAR RACIST COMMENTS FROM AN OLD WHITE MAN RIGHT IN LOBBY AT RECEPTION & STAFF TOTALLY IGNORED IT & TOOK NO ACTION . On 21 of February, between 2:05-2:30 we were waiting for our cab in reception area an old white man came towards us shouting ,” get these mother******g Indians out of my sight ” we were so startled & shocked that we could not react & he said same abusive & racist line again , mind you all the staff silently standing & watching , then that man came towards my husband with a fist as if we was about to punch my husband. No action from staff even then . we looked at them helpless totally , then my husband shouted back at that man defending himself that man then went outside the hotel & staff stood silent even then . We were in deep shock & felt insulted that that we faced abuses & racism from a totally unknown man & when we asked for details of that particular man from hotel they refused to give it , they just refused to take any action & even didn't give any details of that man so that we can file a complain . we left disheartened from the hotel & without a single apology for the insults & trauma. What disgusted us the most was that nobody defended us & staff didn't even say a sorry . we booked Royal cliff grand hotel due to the beach view it's balcony was offering , but on Day 1 itself we saw lizard in our room as well as in our balcony . when we called the staff panicking that there is a lizard in the room the reception seemed as if nothing had happened & said they will send somebody to shoo away the lizard . 20 mins passed & we had to call twice to get some assistance finally someone arrived by that time we shooed away the lizard ourselves . that guy came with just a broom to catch the lizard & in balcony also he didn't catch any lizard . we were not offered any replacement of room & it seemed like an everyday thing to them . noticed lots of mosquitos in the property in the lobby , hallways , we got so many mosquito bites , told this to reception again & they just smiled & ignored didn't even offer us a mosquito repellent. on Day 2 we started getting yellow smelly dirty water in our washroom, which smelled of poop this was just disgusting to say the least , even after complaining to housekeeping it continued till evening, imagine our plight we paid for a premium hotel for thIs ?
63 評價