As a frequent traveler and a Titanium Marriott member, this hotel experience is disappointing. Our room is what is advertised as the single on the official website but they removed all of the furniture and squeezed in a king size bed. The a/c in the room does not work and the room is 24°C. I am literally dripping and it is 3am. The hotel is sold out and they do not have other rooms available except single beds. The only staff is the night supervisor who is nice but unable to help us further. I am told that the GM is on holiday until next Tuesday. What an awful first experience in Barcelona. If you value customer service, go somewhere else!
翻譯