克拉麗斯 GL 德比飯店(Claris Hotel & Spa GL, a Small Luxury Hotel of The World)

酒店工作人員超粗魯 接待人員非常不禮貌，對旅館業一無所知 位置很棒。

Check time is delay and  Bad service !!

I stay in hotels around the world for monthly travels. This is the worst hotel I have stayed in, (worse than non five-star ones) - Fridge wasn't replenished every day i stayed. On one occasion, it wasn't replenished even after I had reminded them. - When I called front desk, they would put me on hold, then hang me up. Once, I asked if they could help to bring up my food from an Uber delivery. As I was about to give the Uber PIN required in Europe to them (to acknowledge the order), front desk brushed me off, saying he won't remember and will call me later, then hanged up before I had a chance to say anything. Even tho they promised to bring the food up, it sometimes takes a couple more calls to remind them, so much so the delivery time was shorter than them bringing the food up. - Room was not sound proof. I could hear the cleaning ladies every morning loud and clear, and could also hear my neighbours when they were at their bathroom which was near the door. - The gym had minimal equipment for weight training and the steam room did not work. - the whole hotel was dark, both in the day and night. At night, they even switched off the lights at the lobby where guests were to sit. Maybe a two or three-star hotel. Definitely not luxury or five star

這是我四年內第四次或第五次造訪 Claris。這家酒店可以為您提供所需的一切，甚至更多。員工的專業精神壓倒了一切。所有科室均享有特殊待遇。他們讓您有賓至如歸的感覺。卓越的酒店，細節非常細緻。他們在我抵達時為我提供了複式小型套房。為客人提供各種細節。隨處可見的藝術作品（來自克洛斯家族的個人風格）。對我來說，這是巴塞隆納最好的飯店。它可能不是最大的，也不是最豪華的（雖然這個是 5* GL），也不是最貴的…。但其員工提供的服務是無價的。謝謝你們讓我有賓至如歸的感覺（甚至比在那裡更好）。我還會回來很多次。

El baño era muy viejo, nada que ver con las fotos y el acristalamiento es malo, a primera hora ya no podíamos dormir por el tráfico. Creo que nos dieron una habitación antigua viendo las fotos en la web del hotel y expedía.