隱居空間西門公寓(Hiding Space Westgate Apartments)

Very nice apartment. New and well designed. Except is the noisy environment due to many night spots in near proximity. I was not affected but wife shared that noisy till about 3am.

C’est la deuxième fois que nous séjournons à l’Hidding space westgate et tout était parfait. L’appartement (deluxe) spacieux et très bien équipé. Les produits de toilettes cowshed… un bonheur. La literie au top. L’emplacement idéal dans le centre, à côté des bains thermaux, au dessus d’un petit supermarché ouvert jusqu’à tard, des restaurants. Au pieds de l’immeuble un arrêt de bus pour l’aéroport… La vue est très sympa au 3 eme étage (sans ascenseur par contre!) et calme malgré l’emplacement central. Toutes les attractions principales sont à une courte distance de marche. Grande facilité pour communiquer avec le staff via mail. Nous avons hâte d’y retourner! Merci pour ce bon moment dans cette magnifique ville!

The apartment was tiny. The pull our bed was just awful…. So uncomfortable. Pillow’s awful. Noisy …. The shower leaked. I slipped and fell . We put a bad review on trip advisor. We were asked by the owner to remove them before he would give us a refund. Totally unacceptable and corrupt…. Please don’t waste £400 for a two night stay.

Communication was terrible. My credit card changed from when I originally booked vs check-in, because it was stolen, and they required me to go physically go into their office to pay in cash during working hours to 6pm. There was no on-site person at the location. I was unable to make it until 7pm and asked to provide a new card, I was declined, then my reservation was cancelled. I called and they rebooked giving me a credit card option to pay in full. Check in was after 3pm and I was given the checkin in details at 6:19. The details for the front door required the code and me to press “enter”, there was literally NO “ENTER” button. When someone leaving opened the door for me, the check in kiosk requires a confirmation code or QR, both were NOT provided. I had to call them, now after hours and was transferred to someone who gave me my confirmation via email. This was the absolute worst experience I’ve ever dealt with. Communication was terrible every step of the way. Although the apartment and stay was comfortable, the check in process was bad enough that I would NEVER recommend this place to anyone, ever.

I can’t express my extreme dissatisfaction and disappointment enough with the unacceptable level of customer service I recently received from Westgate Hiding Space Apartments. I had the unfortunate encounter with one of the customer service representatives, Theo, who displayed a shockingly rude and unprofessional demeanor throughout communications. I was appalled by the complete lack of respect and disregard for my concerns regarding the unnecessary request for a large deposit to be paid immediately. As a result of this incident, I have serious reservations about considering these apartments for myself or friends in the future. I am left questioning whether this company values its customers at all. I expect a thorough investigation into the conduct of Theo and appropriate disciplinary measures to be taken.

Could have been great. Nice clean apartment but the bathroom smell wasn't great. Also, even though I stayed mid-week, the neighbouring apartments were super noisy late at night. It felt like a stag/hen do preferred collection of apartments so I would avoid if you need a decent night's sleep.

Excellent location, right in the centre of the city and within walking distance of everything. We weren't bothered at all by noise outside (although we had the windows closed as it was February!) and the apartment overlooked a quieter section of the city anyway - a couple of cafes and the bus stops but no bars/clubs. The standard apartment had everything we needed - well equipped kitchen, very welcome Cowshed toiletries, comfortable bed, great to have a seating area and tables too. A couple of small downsides: Slight smell of drains from the bathroom. Water pressure, particularly on the sink was extremely low. The doors rattle loudly any time someone opens the communal door to the corridor. (This wasn't just ours, we could hear all the doors doing it when we came and went.) We fixed this on night two by wedging some folded cardboard in the door jamb. I'd definitely stay here again next time I'm in Bath.