貝德福德中心美居飯店(Mercure Bedford Centre Hotel)

Room was cold, gaps in windows. Heating didn’t work, there was a small portable heater in room that was not strong enough to heat the room. Offered to move me late evening after unpacked and set up to work. Long waits in bar for food

Room was comfortable at best, furniture is looking tired. Time to replace the 1970s aluminum windows like they promised 6 years ago. Staff are outstanding from check in through breakfast and the bar. Helpful and courteous. Big shout out to Stormy on the bar and Max for going out of his way to find my pants at the cleaners.

booked and paid for hotel 2 months ago. no room when we arrived the hotel blamed ********** who are not helping to be honest either we were put in a room the size of a cupboard with broken aircon and falling out windows after waiting for an hour in reception with a rude man who said it wasn't his problem i should be lucky he would help!so had no sleep hotel said fully booked so couldn't move us even though i could book rooms on there website problem with breakfast each morning as kept saying we hadn't paid for it although i paid when i booked and had the reservation to prove it. complained 3 times to hotel reception pointlessly they really don't care and ********** haven't been any help either

Positive: king size bedroom which was spacious and clean equipped with a nice TV, hairdryer and coffe machine. Provided with bathrobe besides towels Hotel lobby was modern and welcoming Nice view from the room and breakfast area Negative: parking £5 per night which is a bit expensive considering the location to be in Bedford... During my last visit (literally opposite hotel) parking was free Breakfast very limited items... Been to 3* hotels who provided same exact menu Was unable to connect the TV to the computer (tried both cable and wireless) to watch a movie

There were a number of points wrong with the room and the service staying at the hotel. On providing the feeds back to the manager they then proceeded to argue the points, so I stopped my feedback and left. The issues with the hotel and the service will continue and I won’t be staying there again.

Very dated hotel. Corridors reek of damp. Room very small but clean and comfortable Breakfast poor - one poor woman trying, unsuccessfully to keep everything topped up. Had to ask for sausages, hash browns, HP sauce and glasses for orange juice. Juice then ran out, fruit salad was empty and pastries too.