莫扎特飯店(Mozart Hotel)

Really cool place and good location. Probably the best budget hotel in Beirut

照片是還好的時候的。考慮到該國的情況，我認為已經很多年沒有進行良好的改造了。臨街的房間，有陽台，還不錯。其餘的都正確且公平，但位置很好

The power doesn't work for hours every day. When this happens, the elevator doesn't work. The bathroom smelled bad, the safe didn't work, and my room was lacking towels. Some extenuating circumstances: it's not the hotel's fault the power goes out; this happens across the city. Also, there was a backup lighting system. However -- it is the hotel's responsibility to notify guests of the fact that the elevator doesn't work during high traffic times of day, particularly in that it makes it impossible to use the elevator in an 8-story building. Fancier hotels in Beirut have backup generators that address this problem. Many people might have been fine paying less for a building with no backup generator, but I didn't have the chance to make this choice bc the hotel was not upfront about the fact that they can't afford one. I have a bad leg and didn't want to have to walk up to the eighth floor when the power went out, so I had them move me to the first floor. However, the room they moved me to was missing basic things like pillow cases and towels. When I complained, they brought me pillowcases, but I never got towels. One of the most concerning features was that the safe did not work in either room. When I asked about this I was told a guy would come on Monday who had the key to set up the safe. The guy never came. It's inexcusable to not have the person with the key to the safe accessible when someone is getting settled in their room. It made me feel unsafe.

Had a reservation for 19th to 21st September. We are a family of 5 with 3 children (twins aged 2 and baby aged 1) travelling with 2 adults and another 2 year old. Checked in at approx 2/3am on 20th Sept. Were given a room a double and a twin. Absolutely terrible. Lift only fits about 1 orn2 people inside. Got to the room and it had an awful smell. Filthy dirty and a weird sound coming from bathroom. Quickly realised smell was from the toilet which had unflushed stool inside. Requested another room. Gave room next door which stank the same and again filthy dirty. They eventually changed us to a larger room on 2nd floor, again with same smell but also broken bathroom, exposed wires and totally filthy. The twin room was equally dirty with old blood on the pillows. As we had children we decided we could not risk the health and safety of our children and we would not be able to stay the night. It was approx 3am now so we had only been on the hotel for about 45mjnutes. My husband went and told reception and they agreed to only return money for 1 night as they said we had technically stayed a night. We agreed as we just wanted to come out from there. We thought we would come back and contact *********** to recover the remaining refund. Once contacting *********** they contacted the property who even still refused to return the remainder of our money as they insisted we stayed a night after only being there 45 minutes!!!! With 4 young children after a long journey the service was the worst I have ever experienced. This place should not even be called a hotel as it is most definitely not fit for any human. Pictures attached. AVOID AT ALL COSTS!!!! Less than 1 star. Never ever again

There’s no room service Internet was very bad Noise every where Room is very tight Toilet is very bad

A very bad service, the worst hotel ever, no room cleaning. Employees have no experience , They left our luggage outside the room over 10 hours. Electricity is unavailable for few hours a day . It was a very bad experience.

only problem was, i had to go up the stairs at 2 am because there was no electricity

No TV service No heat Broken AC One light doesn’t turn off Filthy Neglected

the hotel stated that they have generators to compensate the power cuts but when i got there was no electricity for 8 hours/day plus that my room wifi was terrible!! the only two things i asked for were wifi and electricity as I have work and none was there! will never come back.