Residence Inn Chicago O'Hare

Large bed. Comfortable. Good for traveller and business. Basketball, swimming pool good enough. Hot breakfast.

It was an overall pleasant experience. The only issues I had were I was interrupted by two separate people who just came into the suite without knocking or giving me time to answer. The bed was just ok but everything else was fine. It's the closest hotel to All State Arena so if you're going to see an event then this is the place to stay, you can walk and it takes literal minutes.

I tried to use the shuttle but the staff gave me totally inadequate directions to meet the shuttle. I waited 45 minutes in freezing temperatures only to watch their shuttle bus drive right by me twice. I eventually took a cab.

Stay was OK but it was not clear how to get the shuttle bus to come to Terminal 5 at the airport to pick us up. In the end we had to get a taxi as no one seemed to be able to get through to the hotel by phone. The breakfast was acceptable although certain items were not always replenished even by the next day.

There’s a broken piece of glass on the floor and gave me a tiny cut on my left heel and my fiancée. The bathroom door needs to be fixed because of the door knob issue and not closing/locking at all. The bed sheet (2nd layer) had blood stain. The body wash needed refill.