凱藝套房飯店(Quality Inn & Suites)

The property was clean and the people very friendly! The only thing I wish it had was card readers on the main building doors to the rooms.

Everything was good except for the breakfast. Eggs were setting in water as was the sausage. Kinda made breakfast nasty. I ended up having a couple muffins and bagel with sour cream.

I should know better than to book the cheapest room in town. Expedia’s 8 rating talked me into it. Unfortunately, this ended up being a property that is more of a “weekly rates” location rather than a clean, comfortable overnight. People clearly live here long-term, so it gives off a run-down vibe just because of that. Also, rooms open to outdoor corridors. Super low budget fixtures and furnishings. The bed was advertised as 1 queen but was definitely only a double—though clean and comfortable. Fridge was not operational, shower didn’t regulate temp and only 6 of the 30 holes in the shower head sprayed water. Pros: walkable to FSU hockey arena, front desk staff was very friendly and efficient. Would not stay here again, nor recommend it to others.

Great stay. Everything was good. The only downside was that our room was way on the other side of the hotel.

Very friendly staff - had a small issue with our room and they didn't hesitate to move us as not to inconvenience us

I used to attended Ferris State University in 1999. Back then there was this creepy closed run-down hotel we used to walk by to go to a bowling alley that is no longer there. We used to tell stories of serial killers living there. Well when I arrived I asked Ashley at the front desk what happened to the creepy hotel. That is when I discovered that it had been renovated as the Quality Inn. Luckily my room was in the new part. Ashley was extremely helpful giving me tips on where to pull the bus I was driving in and there was plenty of room to park it and maneuver. The bed was comfortable, but the pillows were small. I love big fluffy pillows and will not lie! My stay was enjoyable and I was thankful for the rest. I took a youth group up to Cran Hill and was the most well rested adult on the trip! The deco is a little dated in the hallways and the elevator wasn't very clean. The room was alright. And yes I watched true crime documentaries during my stay. I'm glad they updated it! Would stay again!

Room was dirty, cracked plaster on walls, cracked floor boards, and dingy floor heating units. Room smelled like stale smoke even though it was a nonsmoking room.

We stayed this past Saturday in a room with a jet tub. After 20 mins of the jets not working i called room service. After some back and forth, someone came to look at the tub and when he took the cover off you could smell it burning. The motor was melting stuff because it was so hot. He told us wait 10 mins, if it works great if not he would move us to a different room. After 10 mins we are told there are no other rooms with a jet tub and theyll give us a discount because we got a "regular room" instead of a jet tub room. The lousy $26 discount (off $146) was charged to us instead of taken off, and then they refunded $52 ( the original refund plus the "accidental" charge) and charged us 52 the same day. So still made it nowehere. Stay elsewhere. Do yourself a favor.

Check in was good. Desk clerk was great. TWO Rooms had dirty sheets that were NOT changed between customers.