大角度假村-阿桑德連鎖飯店(Big Horn Resort, Ascend Hotel Collection)

Great location with the pool there.. Really loud hotel. Kids running up and down halls during the night kept us up. Not much soundproofing with the people above us either.

The window in our room on the outside had a crack. Only 1 of my 2 card keys were activated. So when I tried to use it, it would not work. The pool was closed before 10:00, we reached out to the front desk was told Maintenance was on a break, 90 minutes later still nothing, we finally got to spend 30 min in the pool before closing. The Door to the Pool should remain Open until closing time, this was unacceptable. Breakfast the french toast was not cooked all the way

The staff were so friendly and welcoming! There are amazing dining options within walking distance and The Reef indoor water park is Amazing!!!

Everything was great. Front desk lady was so sweet and got me checked in quick and easy. We dropped our things and immediately went to the waterpark. My kids had a blast! I was bummed i didnt being my suit because it looked fun for adults to. Very clean water park! Hotel room was pretty clean. There was a very areas of improvement in the bathroom, the shower and floor, but with a towel it was an easy clean up. Beds were comfy and clean. And to be very upfront, i always pull sheets off beds and pullows and check mattresses because I have a real fear of gross beds, but they were in great condition! It was noisy at night and we could hear neighbors tv so we just kept ours on low, but totally nothing that bothered our sleep. The floors in the room were not carpeted whoch i like and they were so clean, i went to walk without my socks on in the middle of the night and had dirty feeling. We will definitely stay again!

We were put in a room close to the loby, it was very loud at all hours. Tried to get breakfast several times but it was empty each time. When asked for 2 extra towels as there was only 2 in the room, they asked if we were staying another night before giving them to us.

We were there for 3 nights. It was quiet and the room was nice and large. Very friendly staff.

This hotel is dirty and holes in the bathrooms and walls. The beds were comfortable, pillows were horrible. Shower were horrible and water barely came out to shower. I was disappointed in this hotel for others told me it was a good o e. For the price of the stay it was not worth it.

This is an older hotel that should be updated. Fairly clean. Mattress is old and not very comfortable. The bath door frame had rust all over it. Staff were very friendly.

They tell you right away that they don’t do maid service if you stay more than one night. Fine, that seems to be the new norm. They told us to come down and get towels at the front desk when we needed them. When my husband did this, he was treated like it was an inconvenience and he was bothering the front desk person. Breakfast the first day was awesome. There is a very tall gentleman, that was working very hard to keep us all fed, and he was very friendly and cleaned up the place and made sure everything was stocked. The second day by the time we got down to eat at 9:30 there was no food. The people who were eating there were eating cereal, and said that the food had been out for quite a while. I finally went to find someone. There was a young lady on her phone in the back room playing with the plugs in her ears while she was texting her playing games or something on her phone. I let her know that there was no food out there and she SNAPPED at me that breakfast was over in 15 minutes. I told her I didn’t appreciate her being rude to me. I told her the food had been out for a while, and that breakfast was scheduled until 10 AM. She snapped at me that she was the only one there and she doesn’t know what to tell me. It seemed to me that if she wasn’t in the back on her phone for the last 45 minutes to an hour that being short-staffed wouldn’t have mattered. I’ve never been talked to like that before, especially at a hotel…