WORST hotel stay ever! Power went out at night and no backup power was available. The owner, Eric Saw, kept knocking on my door at 3am despite DO NOT DISTURB sign, asking if an old lady that WAS wandering around the hotel earlier but had returned to her room was related to me. He was plain rude, arrogant, and unapologetic for disturbing our rest despite already telling his staff earlier not to disturb our rest since the old lady had already returned to her room. Decided to check out immediately in the morning even though our ferry was only in the afternoon. Instead of apologising for disturbing our rest, Eric slapped my phone away when I tried to take a video of his aggressive behaviour and even threatened to punch me. He then ordered his Security to forcibly chase my family of 2 elderly and 1 child out from the hotel while we were waiting for our transport by manhandling me. To make things worse, he disclosed personal information about us to a busybody guest who got abusive when caught secretly filming. The latter then proceeded to share these online, leaving me with little choice but to share evidence of their abusive behaviour and to lodge a police report. Not to mention that this hotel had close to zero activities available, many amenities that were supposed to be available are either ”under maintenance” or ”not ready yet”, no room service, only 1 access ramp for the mobility-challenged and the front desk only works office hours! It's no wonder that hardly anyone stays here!
滿意
256 評價