伯明翰玫瑰橋萬麗高爾夫度假飯店(Renaissance Birmingham Ross Bridge Golf Resort & Spa)

Hotel was very clean- our room was clean as well! We were disappointed in the overall customer service experience. For such an upscale place, attention to detail and friendliness/customer care was really lacking. Because of that, I wouldn’t recommend this place. I’d rather spend my money elsewhere!

Meh. My stay was decent enough. I was a little less than impressed with the bathroom. My “deep soaking tub” was a normal bathtub. Shower was small and kinda awkward. Balcony overlooks … the roof, that was littered with trash. Bed was comfortable, service was very good, I think I was just expecting a little more for the price. I’d try it again though.

This place is a joke for service! I had a reservation for 2 months here for 2 nights for my family of 4 for 2 queen beds. They refused to honor that reservation offering me a roll away bed in a king room and to move me the next day into a room with 2 beds. They said since I booked through a 3rd pary / ******* / that wasn't a guarantee of what was on *******'s site although they had already been paid for it. Without any other choice, I took the room as we had traveled for 9 hours that day. The next morning I realized we only two towels because of the king room, and called the front desk for 2 more so we could shower. The morning manager told me there was no one in the hotel that could bring me towels and I could come get them at the front desk! I told him what I had been through at check in and he still refused to bring them. This is an impressive facility but the service is so poor, it outweighed the property. We immediately asked for a refund for our second night and left. I would NEVR go back! I've never stayed at Motel 6 but I bet they would bring you a towel.

The property is beautiful but we reserved a 2 Queen bed room for 4 people (2 adults and 2 16 year old kids) and were given a King bed room with a trundle bed. The explanation we received is they were overbooked. It made for a very uncomfortable stay.

Very disappointed that the night before our departure you canceled one of our two-night stay reservation because some basketball tournament people, according to you, wanted to extend their stay. We have being patrons for many years and that is not the kind of treatment we were expecting. Ruining our Memorial weekend, because at that point there was nowhere also to go. This brief vacation was supposed to be a surprise for our kids as end of the school gift. I think we are done with the Ross Bridge. Not anymore the kind of resort we used to love. Disappointing and I will make sure other people will know about our experience.

Fourth of July activities were fun and the reason we booked the room. Service while friendly was slow particularly in the F&B areas. Noticed on the morning of checkout that my room did not have a working smoke detector

Treated myself to a night away with a massage and facial at the on site spa. Wonderful experience. Highly recommend the hotel, the pool, the dinner, and the spa!

The hotel and lobby is beautiful. When you walk in you really feel like you are in a special place. The hotel was still decorated for the holidays which I love as this was a gift for my husband & I for a quick getaway. The room was spacious and clean. The balcony is so nice but in January it didn't get much use. Also I asked for resort views but all we saw were construction dumpsters. There was a bagpiper that walked the property not long after we arrived and was definitely one of our favorite things. The service was great. From check-in to the gentleman at the door. Super hospitable and helpful. I was expecting something more from our room. First the listing mentioned robes and there were none. The listing mentioned pillow top beds and honestly I hardly slept because the bed was so hard. And we had to ask for a new sheet because a queen size sheet was stretched across a king size bed and kept popping off. The rest of the room was comfortable but not special. I have stayed in more comfortable rooms on work trips which are definitely not 4 star resorts. The bathroom is large and a nice feature to have a separate shower. Parking is very easy and the restaurants on the property are great. The community surrounding the property is very walkable and great to have near by. We ended up having to cut our stay short due to a sick child at home but I don't know if I could have slept on that bed another night.

Never disappoints, beautiful, clean and very professional.