伯明翰喜來登飯店(Sheraton Birmingham Hotel)

Not worth the price. Seems outdated. I usually like the architecture of an older hotel, but this is worn out and dirty. Enjoyed the 16th floor veiw but totally not worth the price!!

We were attending a concert at the BJCC and the enclosed walkway from the hotel to the venue was closed. We paid a premium price for the room but our view was of an enclosed roof with mechanicals. The lotion in our bathroom was half used. Not really what I expected from this hotel.

Could not park in front to check-in, area was full and spilling into the street. Could not find a place within 2 blocks to park. Out over $200 by the poor management. Will not book this again and will have my company pull them from future bookings.

The pool was under renovation (kids were looking forward to swimming), the room phone was unusable, floor ice machine broken. The hotel charged my credit card $75 for incidentals at check in and it won't be refunded for 5 days, the breakfast was $22 per person for what would be free at any other hotel, there was no complimentary coffee, only coffee you had to pay for. Parking was $28 a night and across a sky bridge. Same price as any other hotel with none of the amenities. Furthermore, everything extra was extra $$$

I booked this property because I was going to a concert at the BJCC and it was close to the venue. When I arrived to the hotel around 4 I was told that my room was not ready yet. There were about 50 to 75 other guests waiting to get in a room when I got there. Everyone was waiting in the lobby with all of their belongings. We were finally checked in almost four hours later. I was two hours late to the concert because the hotel didn’t have my room ready. When I complained and asked for compensation for the room not being ready I was told they will let housekeeping know they need to do better. I asked for a late check out I was told they were not doing late check outs. I contacted ******* they contacted the property and the property said they are not giving any compensation for the inconvenience. I also valet parked and when I left it took an hour for me to get my car. I will never stay here again. They clearly overbooked and just said the hell with it. They had to start giving people rooms at the Westin which is a partner hotel because they did not have any available. This was a complete disaster.

When I got there to check in there were no rooms available for hours. I had somewhere to be by 7 and did not get a room until 6:15 after I went back to the desk inquiring about what steps were going to be taken. It was over 20 people waiting for rooms. They comped my valet parking which was cool but I think I should’ve gotten more than $38. The manger was very nice though and the hotel is very clean. If it were not for that debacle I would’ve given it 5 stars.

Room was very noisy from interstate , pool not in service and overall the hotel just didn’t n look well maintained

Was told parking was a dedicated garage attached to the hotel. Parking deck was literally a mile from my room and shared with event parking. All the restaurants nearby close absurdly early. Springs on the room doors are so tight you can’t enter or exits without holding it open with one hand.

Very challenging leaving parking, key card did not work, several times. Hotel charges us more for daily parking. Road traffic noise very challenging, hard to have good night sleep. Too expensive