巴爾大飯店(Birmingham Great Barr Hotel)

I go here every year for september and January for an avon conference. Basic but clean and tidy. Has a bar and food is nice. Not always got shower and shampoo and conditioner in rooms. But just ask.

Staff friendly and accommodating. Room badly in need of updating. Old dated furnishings. Door doesn’t shut properly. Towels could be cleaner old, could do with new ones. Bathroom has black mould, could do with proper cleaning. No iron, could not get one, had to go to the the hotel laundry to use one. Light in corridor only work in certain places very dark outside the room. Room size good. Lighting inside poor. On the whole; I would not recommend this hotel. This hotel has a long way to go in-terms of improvement. Parking is excellent.

good，nice

Having read some reviews I was full of trepidation about my trip, but as a result it exceeded my expectations considerably. My room was a lovely size, with a large bed and also an area with a sofa and a desk, and the bathroom was very decent. Only a shower, which was fine for me, and it was all clean with a good supply of towels. Heating in the room was good with proper radiators and not an air con unit that is hard to get right. I had breakfast included, and at £9 a day, it's an absolute bargain. Plenty of choice from the buffet and restocked frequently. As a result, I've rebooked for a couple of weeks time.

Checked into the hotel yesterday and was given the room key. When I was walking through the corridor it smelled of of cigarettes. As I opened my room door, there was an intense sneeze of cigarettes and mould. I reached out to customer services at the website and was told that the hotel are willing to offer another room. I declined it because it had twin beds rather than a double bed. I was then informed by the customer service that the hotel will issue a refund after I talk to the reception. I went upstairs but the receptionist only asked if we're changing rooms or checking out, no other questions. I handed over the key and she said that she'd sort the rest out with the customer services. When I chased the customer services today regarding the refund they said the hotel has refused to issue any refund and are not answering any calls from the customer service. Worst experience ever, terrible customer service and unprofessional and rude staff. Totally regret booking them in.

Second time visiting the Great Barr, and actually in the same room as I was 2 weeks ago. As nice as last time, but a shame I had someone in the room next door who had their tv really loud. Not the fault of the hotel of course. Will be returning next time I'm in the area.

The staff were very professional and helpful and made our stay very pleasant. Unfortunately our room was tired and in need of some TLC. There was curtain rail hanging off. The bath panel was damaged, the trunking for the tv wiring was hsnging off the wall and the bedroom furniture was scuffed and marked.

We were very Disappointed that that the restaurant was not open at the hotel, it was advertised that there was a restaurant but we only found out when we arrived that the restaurant would not be opened, we had to go out and find a restaurant to get something to eat which cost us to get to a restaurant, it wasn't good for my wife because she had a sore hip