橡木里亞飯店(Oak Lea Hotel)

First impressions we felt we weren't wanted the way the old man spoke to us, the rest of the staff were lovely. Especially the female cleaner she couldn't do enough for us. I just wish we saw her before we left to thank her as she was amazing. The meals were all lovely and nice seeing other none kitchen staff helping out due to being short staffed. They need a medal for being a team member and making meal times run smoothly. Beds were like bricks and springs were digging into your back so I never slept at all. The pillows are fit for the bin flat and feel bubbly I ended up using a travel neck pillow to attempt to sleep on. The false roof kept moving when it was windy. The bathroom was small enough to be a cleaning cupboard. We were unable to use the shower as there was a massive step so unsafe to use, we ended up having wash downs instead, not ideal really. they also put a sink right in front of it and only just big enough gap to get to the toilet. The drains stunk and reported having issues with the toilet but nothing was done about it. We will never go back again.

Where to start. let’s start with the best first because credit where credit is due . The chef she was brilliant! I am gluten free vegetarian and she was amazing nothing was a problem and I looked forward to my food 5 stars for me for this lady ! Waiting staff …lovely nothing a problem they put there hand to everything in the building to waiter /bingo caller /bar (one man I seems to be so one things ) again brilliant Ok let down . Lady in reception not welcoming just looks at you with a blank look (maybe not a people person ) Do not book this hotel for none of the reasons above as the staff cant change the decor but do not book it if you have standard above smelling hostel . My toilet was the size of a box and smelled of pee . The carpets and filthy tables filthy toilets in the bar …no words . My dad is 86 we booked this through Breaks to go and he’s lively and looked to reminisce his years he had spent when my mum was still here and it was so sad that we look him and it was this place he looked forward to it from the start of the year and we are gutted this is where we were . Again I can’t stress enough about the nice staff but don’t do it ! I felt sorry for the folk I seem getting off the bus today !

How this place has 3 and half stars is beyond me its absolutely terrible it stunk the place was filthy like homeless standards I felt like I was itching all week the carpets are vile dirty hair in plug holes filth from people who had been there before,there was dirty washing on the floor for days on the landing I can’t tell you how horrible the place was and how dirty it was!!! Do NOT book here spend a little bit more and go 3 doors down.

Apart from the waiting staff and the chef who were nice, the hotel is a no go area. The smell in the hotel is awful and everything in this hotel needs to be renewed. Thought this tour would be good for my wee dad I was totally wrong I will do my research next time.

Caledonia tours - please please , if offered this hotel decline. Run down is an understatement, riddled with dampness & run by 2 people only who are out of there depths. Read reviews - do not waste you money. Caledonia seem set on still offering this as an option even though inundated with complaints. If u book this regardless then be prepared for a very uncomfortable & disgusted few days.

The staff were as welcoming as always and you feel at ease. The only two small issues where one being that the evenings entertainment went on to long at such a high volume, which meant i could everything clearly without even being in the basement. The other one was that they toilet is located in the worst possible place, it needs turning 90 degrees so that it can be used in comfort.

My self and my husband visited on the 16th December for two nights, we stayed b&b the room was nice, warm with a smart tv which was a bonus we could login to Netflix, the breakfast was lovely and we enjoyed the entertainment, a great place to stay, the paintwork needed a touch up here and there but it was clean what more do you need we will definitely return again my husbands disabled we could leave the car outside for our full stay, it was close to the centre, we had a lovely relaxing weekend.

Just stayed for 4 nghts over xmas .l9vely owners and staff.food lovely .5 course xmas dinner .then buffet at nght .good entertainment .would come back .nothing to much bother .second time here great stay

Room terrible no hot water for showers for the 3 days we were there also radiator only came on once a day .food not very hot or not a great choice rooms need updating and painting our room one socket for television and hairdryer and kettle so had to unplug tv if wanted a cup of tea would not recommend