埃姆斯現代公寓飯店(The Modern Flats of Ames)

We didn’t actually get to stay at this property…we were moved due to maintenance issues….which would have been fine as the alternate place was very nice. However Checkin was an issue and the local person did not provide the correct instructions to where to pick up the key. So that was a 45 minute issue just trying to get into the unit. The biggest issue was that apparently this complex requires parking permits that were supposed to be provided and displayed apparently. Not only did we have no idea about this nor in any of the emails or conversations we had were we told we had to display a permit. We were told what parking lot and section We were to park in and that is what we did…well we got towed!!! First night it was fine and second morning we woke up to leave and our truck was gone!!! $230 later we were able to get our truck out but we have been trying for a month now to get reimbursed and have had no luck!!! Totally ripped off!

It was an ok stay, good location.... but could use a scrubbing. When paying a cleaning fee you expect it to be scrubbed before you get there.

2nd day of our vacation we arrived back to the Flats and found a whole bunch of Maintence equipment scattered everywhere in our rental. No one had contacted us to let us know what was going on-looked like a water leak of some sort. The whole carpet in the bedroom was soaking wet, they had cleaned up some of the water with the towels the rental had provided and left them on the bathroom floor, the bathtub was filthy with dirt from them ripping our baseboards to fix the leak, and had left about 15 fans in the rental to soak up the carpet which was impossible to walk around the apar**ent. We contacted multiple people with no answers on what was happening and even more frustration, no one had a solution on how to fix the problem. It was Memorial Day weekend so each customer service representative told us we could “move out and find another place to go because they didn’t have anywhere to move us” Because of the holiday weekend everywhere around us was completely booked so we had no other choice but to stay at the rental. We finally got a hold of someone on day 3 of our stay and they said they would send someone out to fix the maintenance issue….went a whole 24 hours with still nothing fixed or any communication. Repeated phone calls over our 5 day stay and there was no offer of a refund, no offer of an apology, or anything to make this right. This was the worst experience of our entire lives!!