基凡堡飯店

Chambre avec mobilier ancien et fatigué. Fuite d eau dans les toilettes, robinetterie ancienne. Pas beaucoup de lumière dans les chambres. Ne vaux vraiment pas le prix payé.

酒店偏貴，一千好幾的價格，早飯也非常的一般。哈哈哈。不值得，早上12點前被喊了三次？你是怕我不退房還是怎麼滴？

Une expérience très enrichissante et formidable dans cet hôtel que je vois pour la première fois. Je reconnais que je l'ai sous-estimé au début, mais après avoir arrivé à l'hôtel avec ma femme et mon fils, on a vu un autre monde de customer service et du professionnalisme. Grand merci a tout le staff sans exception et particulièrement au manager du front office qui a l'air de savoir faire et d'être un leader dans un domaine très difficile dans cet époque. Je rajoute aussi et que le restaurant et le service vers l'aéroport (navette gratuite)sont super. Merci infiniment pour tout.

We stayed on two separate occasions in November 2023 and both times the experiences were exceptional. The hotel is a short, covered walk from the airport and you instantly feel very safe, secure and comfortable—even walking to the property at 2 a.m. following a rough two days of air travel. The property itself is new, clean, beautiful, quiet and airy. The rooms were thoughtfully laid out and spacious; well-appointed with bath tub and shower, remote control blinds, fridge, and floor level nightlights with sensors so that you could safely get up in the middle of the night without ever needing to switch on a light. The pillows suited the different tastes of each member of our family and the bed linens were soft and luxurious. We all slept uncharacteristically well. The pool was beautiful and there were a seemingly endless supply of loungers and cosy seating areas. The restaurant was wonderful and featured a large selection of options. Room service was also great with a nice selection of standard dishes and local specialities and food was hot when delivered. But as incredible as everything was, the best part of hotel was its absolutely amazing, multilingual staff! They’re truly extraordinary—very attentive to guests and dedicated to making your stay as pleasant and remarkable as possible. On our second stay, we arrived in the late afternoon and about ten minutes after arriving to our room, there was a knock at the door; two staff were there with bedding and offered to make up the pull-out couch as a bed for our child. We didn’t request this or even think it was an option but there they were, anticipating needs we didn’t even know we had! But we were most impressed when, at the dinner buffet, a staff member approached my son and I asking if my son was unhappy with the food choices; I explained he was a picky eater and asked it might be possible to get a simple cheese sandwich. The staff member immediately sprung into action, offered some special options for my son and within minutes we had a made-to-order cheese sandwich with fries and a happy little boy. We simply cannot express how deeply impressed we were with the hotel and staff. We cannot wait to return for a longer stay!

酒店有很久的歷史，據說是之前的國王居住過的地方。重新裝修過，每一層樓的設計和裝修都很漂亮，環境非常好，床很大，很新，陽台的景色很好，有格調。服務態度特別好，還有送餐服務。早餐還不錯。雖然廁所偶爾有點味道，畢竟是有歷史的酒店，但依然很喜歡這裏。唯一不夠完美的是一樓的中餐廳，中餐很好吃，北京湯很好喝，然而，我們點的牛扒和意大利麵沒有醬汁，我們請服務員給我們給我們一點醬汁，拿了兩次都是很稀的湯，不知道是什麼東西做的，反正跟我們之前吃的完全不一樣。服務員可能不高興了，叫我們不滿意的話自己去廚房做，這點給餐廳減了很多分。

I had an excellent stay and I would like to thank you for everything: the warm welcome, the kindness, the attentions, the advice, the cleanliness of the lodgings, their really complete equipment, among others, and also I would like to emphasize the sympathy of each of Mr. Abdennour, Mme kafila They were very sincere, helpful and kind... The catering service was also excellent and presented a very varied choice (the food was of a very good standard and the buffet was impeccable)...

اغلب الوقت لاجد موظف في الاستقبال بوفيه الفطور متواضع جدا لايوجد حساب بالفيزا ولا الماستر كرت. اغلب الخدمات التي وردت في وصف الفندق لم تكن متوفرة

從積極的方面來看,面向大海的房間的景色絕對華麗,私人陽台是放鬆的好地方。房間很大,牀很舒服,但年齡和缺乏維護的跡象開始顯現。雖然一些員工友好而禮貌,但大多數人的行爲更像公務員,而不是酒店業的人。“客戶第一”在他們的培訓手冊中肯定缺少。相反,人們會覺得遵守他們的規則更重要。我要求客房服務提供熨斗,並被告知沒有提供熨斗,因爲我“不得不使用酒店洗衣服務”。我和我的同事被門口的保安告知,要把瓶裝水帶進酒店,因爲“我們必須在內部購買”。經過一段很長的旅程,我等了20多分鐘,有人在前台露面,把我檢查到我的房間。我的入住被其他客人打斷了兩次,要求重新編程他們的房間鑰匙,而不是要求他們等待或將他們交給同事,我被吊死了。酒店經常用於部長級會議和訪問,客戶服務進一步下降,因爲工作人員急於迎合政府官員及其隨從而不是客人。

Wow! Lamaraz is a modern hotel, near the historic center, with spacious, comfortable and clean rooms, great service (especially the front desk and the restaurant), excellent dining, super fast laundry service (performed onsite) and excellent value. Would I stay here again? Absolutely, yes! Would I recommend it to others? Absolutely, Yes!

je souhaite reporter un incident qui vient juste de m'arriver avec un receptioniste au téléphone , un mal élevé qui m'a raccroché au nez ; j'ai appelé l'hotel hier et j'ai laissé mon numéro pour qu'un responsable commerciale me rapelle pour travailler ensemble dans le cadre de signer une convention et ce matin je recois un email pas détaillé ni signature ni numéro de téléphone alors je rapelle l'hotel et le type qui etait au téléphone m'a parlé d'une méchanceté et sou estime incroyable. J'avoue que je suis choquée et je ne trouve pas les mots pour décrire ma déception. un nouvel hotel qui au lieu de ramasser des clients ils vous rejétent???????????? JE SUIS CHOQUEE! ah mon DIEU!