波士頓龍碼頭萬豪飯店(Boston Marriott Long Wharf)

I would have thought for nearly $300 a night the hotel would have had a hot tub but they didn’t. Not only did they not have a hot tub but I was charged $60 for one person to partake it the breakfast buffet! At Chechen I was told I wouldn’t receive any Bonvoy points either because I booked through trip.com which was supposed to be a room with a harbor view. The view was scant and overall stay was a total disappointment.

Very good

This hotel is in a good location- right near Quincy Market, but also very crowded with tourists. When we visited, the bathroom door in our room was broken, the hot water went out and we were unable to shower during our one night stay, there was no shower gel in the room (containers were empty) and the refrigerator was broken so our food went bad. We told the staff about this multiple times and none of them seemed to care. The service of the desk staff was impersonal and flippant. I would not recommend this hotel.

I arrived at 4:15 for a 5pm wedding. my room wasn't ready because elite marriott members get a late checkout. So I was given a temporary room to get ready for the wedding. When I checked back at the front desk for a key to my room after the wedding ceremony I was told the temporary room was my permanent room which didn't have enough beds for my husband and kids. I insisted. they then said I could have my regular room but it wasn't yet ready. So I came back again later and they gave me a key to my new room. When I walked to my room they had moved our luggage (good) but there was a bag of linens and another bag of trash in the hallway outside of my room. When I checked out the next day the trash and linens were still there. I let Marriott know this was unacceptable for a $540 room before taxes. I did hear back from someone who said they were sorry and would try to do better next time. Honestly they should have given me a certificate for a free night at the hotel. It was not a good experience, though a great location.

Very clean and well maintained property. The staff was friendly and attentive. The location was perfect! We walked to the Aquarium and Quincy Market but there were other places to eat and tours to go on just steps from this hotel.

The elevator made a loud noise (loud creaking) every 5 minutes which kept me up all night for 3 nights. Audrey (Aubrey) at the front desk acknowledged the noise, said "It just happens". My refrigerator did not work. We went out Friday night with the car and there was no valet at 11 pm for over an hour to put the car away. The front desk had to call him 3 times. I paid $645/night for a harbor view and my view had a wall for the next room so I could only see 30%. What a rip off!!!

The location can’t be beat. We loved our view of the park and the harbor. Staff is friendly. Three observations: 1) very noisy because the door faces the open center so the noise from lobby three floors down was clear as day. 2) the bathroom sliding doors did not close affording little privacy 3) the “free” Wi-Fi is unsecured and unreliable, forcing one to pay $16/day for wifi for ONE device. We chose to use our data and skipped the wifi all together. Certainly a strange thing in today’s world, especially for the cost of staying of here. But the room was comfortable and clean, and being so close to everything made up for these little inconveniences.

The property was nice. Safe location. Was able to walk to almost everything we did. My only complaints were that ******* showed I would pay a deposit of $75 at the hotel. When we arrived it was $75 per day. The other complaint was just about how expensive everything is. From food in hotel to the parking. Stayed in a lot of hotels across the US and this was by far the most expensive for what it was. Besides that the staff was pleasant, the wait time wasn’t bad for checking in and even for room service. The room was clean and we had no complaints. Being right next to the aquarium was super nice also.