聖克魯茲山凱藝套房飯店(Quality Inn & Suites, Santa Cruz Mountains)

Relatively peaceful stay. Check in was easy. The sheets were clean though visibly stained. The staff woke us up at 7am yelling outside the window. The blankets were not warm enough for the 30s F weather which is not horrible since there is a heater. However would be more comfortable with thicker materials at least being available in the closet if not on the bed. Office friendly on the phone though in person they glared at us until we greeted them. 4 star stay. All these things are the reasons why it wasn't 5 stars.

This place is a dump. Outside stairs and area filthy. Really bare bones room with just one lamp and no desk type surface. Breakfast is a joke. The only thing hot available is toast or instant oatmeal. We'd have been better off at a motel 6 and not spent $300!

Hotel in bad condition OVERALL, not maintenance been done in years! Great location, beautiful area

Was a very quiet and relaxing stay in the mountains.Accomodations were well maintained.enjoyed my stay and would stay there again

Nice location near Santa Cruz but hotel is a little dated. Towels are worn thin. One drawer door in room 202 didn't stay closed.

The room smell bad sheets too The power when out since 11 pm I couldn’t shower or watch tv I had some things in the fridge they when bad.

Mold stains in sills, shower rod held together with blue painters tape, clear packing tape over hole in bathroom door, dirty walls with some sections of missing drywall. The most concerning issue was the extremely unpleasant smell that we could not place. It permeated the entire room and all the towels, though was not in the bed sheets. Some sort of cleaner? Never smelled anything like it. You’ll be disappointed. Zero stars, do not recommend.

For the money it was well worth it, there is only one nice restaurant in town, but within walking distance, and very good, called the Auora. The rooms could use some updates. Overall we would stay there again.

We paid over $250 a night for a hotel that makes motel 6 look like a luxury suite. The swimming pool had a green ring around the perimeter, the window in our bathroom was broken and would not close (we were on the ground floor & the bathroom window could easily fit a human body through it), the hotel room smelled like funk, carpets & bed panels stained, ripped curtains, dirty walls, and floor boards. I have been using ******* for years and have not experienced a misrepresentation of this magnitude.