Hampton Inn Santa Cruz West

Excellent!Well maintained!Mostly is very clean and comfortable!Keep up good job!

Everything was perfect, the cleaning staff was super friendly, rooms were clean and well taken care of. my low rating is because the manager is rude. When I did the check in, the lady in the front desk charged me again for my room when it was already paid for through *******, not a big deal, but wanted to make sure that my card wasn't double-charged so I asked the morning after, that's where I met the rude attention from the manager

Clean and nice establishment. Very friendly and helpful staff. Breakfast isn't served till around 6:30, so if you have to leave before that time you get none. The beds looked new, but were very hard.

Didn’t like that we can hear cars on the street. Needs to be soundproof or move to another quiet room. We woke up many times during the early mornings hours due to the sound of cars racing through the streets.

Loved this hotel. Super friendly front desk staff. Very clean. Everything felt new. Easy parking and check-in. Walking distance to great assortment of brew-pub type restaurants. Would definitely return!

シャワーの水圧は弱かったですが、それ以外は満足でした^_^ 近くにスーパーや美味しいドーナツ屋さんがあります。 フロントの人も感じが良かったです！

The woman who worked in the front desk was extremely rude and disrespectful to my in laws. I booked this room for my in laws and since I’m a gold ********** member it said I had guaranteed 2 hour late check out and the woman at the front desk would not honor it. She also randomly kept telling us not to wear our masks because it doesn’t do anything. Aside from that, various things kept breaking in the room: one of the drawers we kept clothes in, the alarm clock kept going off randomly that we had to unplug it, one of the night stand lights wouldn’t turn on.