陽光峭壁飯店 - 奧希阿納珍藏(Suncliff Hotel - Oceana Collection)

住了幾晚，在主幹道上停車比付酒店停車費便宜，房間有點小，牆上有小電視，沒有額外支付早餐費用，所以不知道它是什麼喜歡或有時間使用這些設施，我們的房間很乾淨，浴室很乾淨，一定會回到飯店

遠離這家酒店！ 我真的不知道從哪裡開始。我們在網站上看到了圖片，酒店看起來很棒。我預訂了 4 人家庭房，一晚 175 英鎊。 外面的酒店維護得不是很好，但令人驚訝的是房間：它正在散架！房間的雙層床區域看起來就像監獄，房間裡有一個骯髒的水槽，通往雙層床的路被衣櫃部分擋住了，孩子可以穿過，幹牆倒塌，窗戶很髒（我們看不到通過）。浴室地板每走一步都會發出嘎吱聲，我們走在上面都能感覺到地板下的螺柱（可能是腐爛的地板）。我們向接待員提到了這一點，接待員說「我們沒有其他可用的房間」。 他們聲稱有水療中心和游泳池，是的，他們有，但清潔不在他們的詞彙範圍內。 再次強調，遠離這家飯店。

真的很失望。我們可以以便宜的價格入住同一家飯店。我們支付了 368 英鎊 2 晚，對這家酒店來說真的很貴

我們預訂了一間雙人房，我們得到的是一間小單人房，裡面有一張雙人床。 。單人床。約200毫米的空間可以擠壓早上10 點左右，我透過客房電話向接待處投訴，被告知他們會看看他們能做些什麼。離開酒店時，現場一片混亂。除非我們已經把門上寫著“為我的房間服務”，隔壁房間有毛巾把門開著。 30 間房間尚未入住。

The stay was terrible, £150 a night I wouldn’t stay here again if you paid me. Food over priced and very basic as well as being over cooked. Room was dirty, bed sheets not washed properly, the hotel is in desperate need to a massive renovation job. I would not recommend this hotel to a homeless person.

Poor value for money. Room very small and dated old furniture. Mattress was old and non supportive. There was a pipe that ran along the wall behind the bed so there was a gap which had collected rubbish and dust etc.

Great position right on the sea front. Nice spacious room with comfortable bed. Only downside for us was dinner. We were told last orders were at 8.30pm. Dinner was in the bar due to low numbers. We arrived around 8pm. Had starters and main courses no problem. Waitress didn’t show to clear after dinner. We were advised we couldn’t have dessert as the chef had gone home at 9pm and the kitchen was now closed. Shades of Fawlty Towers? Even though we’d prepaid for our meal…. Why didn’t our waitress say we needed to order dessert upfront as the chef was finishing and the kitchen was closing??? Put dampers on an otherwise pleasant stay… ☹️ There were maintenance works going on on our floor but they didn’t really affect our stay.

Shower was very weak and cold, room was very hot with no way to adjust radiator/ thermostat. Hole in the bath. Found rubbish in the room, and whole hotel was quite tired, shabby looking and felt unloved.

My wife and I stayed in a penthouse for our anniversary. We were happy with the room. Clean and tidy. Very close to the hotel lift which is so old and noisy it woke us up multiple times. The breakfast we paid for was £17 for two people after being told we did not need to pay at reception. This was possibly the worst hotel breakfast I have ever had. Inedible, cold, cheap and dodgy looking meat. Untidy and unclean food area. We decided to raise the issues in the morning not for refund or anything other than feedback. We were then met by the manager who was so rude it shocked us. Worst customer service experienced. The hotel and staff managed to ruin the anniversary experience and upset my wife.