卡爾頓飯店，貝斯特韋斯特品質精選(Bournemouth Carlton Hotel, BW Signature Collection)

Booked as a last minute, lovely hotel.. Reception staff could not of been more helpful. We got upgraded to a sea view, and the room was spacious & lovely. .. there’s a lovely grandness to the hotel , so I felt sad that the smallest of Maintenon job that I noticed let it down, for example , the conference room opposite the reception curtain we’re hanging off it’s rail. So simple to rectify I’m sure. Bar drinks, VERY overly priced . Didn’t use the Spa as closed at 6pm . I would return to this hotel., as stated the reception ladies were smiley, & helpful.

主題酒店坐落在靠近大海的懸崖前，自然微風吹拂，可輕鬆前往懸崖下的海灘。早餐和晚餐提供廣泛的選擇。房間新裝修，設計雅緻，寬敞。前台工作人員姓名 Kelly 友好而樂於助人。強烈推薦。

Very nice hotel the only thing I was disappointed that it’s was not mini fridge in the room

We were very dissapointed with this hotel .curtains were threadbare .furniture was old and shabby.carpets a little dirty .common areas filthy unkept .staircases were so dusty and dirty .bathroom very dated and patched up.shabby gym .outdoor pool was out of action the whole stay and the jaccusi wasnt working sunday .all a little sad as we chose the carlton for the swimming facilities.

Merveilleuse situation, avec jolies vues de chaque pièce de la grande suite Seul bémol: le ménage n'est pas fait pdt notre séjour et il ne faut pas regarder sous le canapé !

The outdoor pool was closed for our entire stay - which was extremely disappointing as this was the main reason for choosing this hotel. Indoor pool was only open for half our stay as well.

Wish i would have booked another Hotel . First of all. Checked in after along day coming fro Us.. Tired and Hungry, went into Restaurant and was asked do you have reservation ( maybe 6 tables with people) I'm like no,i just checked in after a 9 hour flight and a 2 hour bus to Bournemouth.. I get this let us check with the KITCHEN..Its not late and its empty and i just want a salad... finally i get seated After my salad i get to my room to go to call Room Service and the phone doesn't work.I get to bed and its 3:00 in the Am and the Balcony below me decided its time to go outside and DRINK... NEXT MORNING. I go downstairs to ask for a new phone, o we are sorry, the service man is out sick.. no phone, next day i ask again. o we had a extra man on staff he will check. NO man..ON and on and on this goes on. phone is never fixed, replaced.. I have to go downstairs to get room service, have to grab the housekeeping staff in the halls to get stuff. I'm told due to Covid no staff will come to your room to clean unless you call.. STILL no PHONE. the walls are thin, you hear dogs, kids, staff, people fighting. traffic on the road facing the Oceanview and im told by staff the noise outside might be the homeless. Go get coffee in the AM, both machines aren't working, IT"s short staffed again, the staff is very sweet telling you i'm so sorry. I never see the same people working the front counter the whole time, yet it's packed one morning with one person trying to help .Don't Book

The hotel is tired and in need of renovation. Old tired hotel room furniture, carpets, walls and ceilings cracked. £20 a night to park. Not a great stay.

Shower!! Main shower from wall to have warm water after two minutes it would stop! Unable to use!!! Hand shower unable to keep at a constant temperature cold or scolding. Unable to Shower !! Not happy.